Summary
Overview
Work History
Education
Skills
Language
Timeline
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RAZI HAIDER

Karachi

Summary

Developed technical support skills in fast-paced IT environment, focusing on troubleshooting, system maintenance, and user support. Adept at quickly diagnosing and resolving technical issues, with strong emphasis on customer satisfaction and efficiency. Looking to transition into new field, leveraging transferable skills in problem-solving and technical aptitude.

Overview

4
4
years of professional experience

Work History

IT Support Officer

AVOTAX
07.2024 - Current
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Set up and managed professional email accounts using cPanel, including domain-based email creation and quota management.
  • Configured and supported Microsoft Outlook for users, ensuring secure IMAP/POP and SMTP integration.

TRADE FINANCE OPERATIONS

DEUTSCHE BANK AG, PAKISTAN
05.2022 - 02.2023
  • Processing all trade services transactions related to bank-to-bank documents
  • Checking and processing of all import open account transactions received directly from customer.
  • Timely processing of all export documents received against export LC.
  • Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
  • Meet turnaround times as per the Service Level Agreement & productivity standards
  • Monitor all transactions to ensure import financial instrument are created timely in PSW for customs purpose.
  • Processing of export financial instrument on PSW and WEBOC.
  • Monitor and report to trade operations head all irregular items with a view to take corrective action for timely liquidation of such items.
  • Enhance my knowledge through a learning available on bank learning portals with respective to TBML and Sanctions and how to minimize trade risk.
  • Comply with internal operating procedures as per KOD and other Group Policy standards.
  • Ensure all charges are applied correctly and appropriate approvals are held for any waivers.
  • To provide support across the units relative to transaction processing to balance work load in teams.
  • Proper checking and viewing requests sent by TFAS and customer.
  • Ensure full awareness of the responsibilities for Trade Policies, Group Policies KOD relating to Operations matters, Legal & Compliance, Operational Risk management, Money Laundering Prevention Countering the Financing of Terrorism, Sanction measures
  • Preparing reports related to PSW FI Initiated and BDA for timely submission to SBP

IT Support Engineer

ALLIED BANK LIMITED - IT Support
12.2021 - 05.2022
  • Identify the upcoming technologies & trends, plan & implement at client end.
  • Provide technical support to Engineers of branches and head office regarding different problems of application and hardware trouble shooting over phone.
  • Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
  • Providing Support and Solution Operating System (XP, Windows 7, Windows 8 windows 8.1 windows 10)
  • Providing Support and Solution MS Office (MS 2003, 2007, 2010,2013)
  • Technical support for Windows XP, 7, 8, Microsoft Office 2003, 07, 10, Internet Explorer.
  • Linux, Red. hat Linux, Kali Linux Ubuntu.
  • Desktop programs, configuration and debugging.
  • Support Outlook in Exchange Environment.
  • Domain Based Profiles configuration.
  • Fix Hardware issues, desktop, laptops, printers, both ways by physical visit and remotely

Education

BS - Computer Science

ILMA UNIVERSITY FORMERLY
01.2019

Skills

  • Hardware installation
  • Remote desktop support
  • Operating system support
  • Help desk support
  • Ticketing system experience
  • Asset management
  • Active Directory management
  • Software installation

Language

Urdu
Full Professional
English Moderate
Limited Working

Timeline

IT Support Officer

AVOTAX
07.2024 - Current

TRADE FINANCE OPERATIONS

DEUTSCHE BANK AG, PAKISTAN
05.2022 - 02.2023

IT Support Engineer

ALLIED BANK LIMITED - IT Support
12.2021 - 05.2022

BS - Computer Science

ILMA UNIVERSITY FORMERLY

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