Raza Hasnain
Karachi
Summary
Results-driven Business Banking Manager with expertise in client relationship management, operational oversight, and problem-solving. Proven ability to enhance customer experiences through effective communication and tailored banking solutions.
Overview
9
9
years of professional experience
Work History
Business Banking Manager
Habib Metropolitan Bank Ltd
Karachi
08.2025 - Current
- Developed strong relationships with business clients to understand their banking needs.
- Assisted clients in navigating banking products and services for optimal solutions.
- Conducted regular client meetings to review account status and address concerns.
- Collaborated with internal teams to ensure seamless service delivery for clients.
Assistant manager trade
Bank Alfalah Ltd
Karachi
07.2023 - 08.2025
- Reviewed trade finance applications for compliance with regulations and policies.
- Coordinated documentation for letters of credit and guarantees between parties.
- Communicated with clients to gather necessary information for financing requests.
- Assisted in risk assessment related to international trade transactions.
- Maintained organized records of all trade finance activities and transactions.
Branch Operations Manager
Bank Alfalah Ltd
Karachi
02.2020 - 07.2023
- Supervised daily branch operations to ensure efficient workflow and service delivery.
- Managed staff scheduling to optimize resource allocation and enhance team productivity.
- Developed operational procedures to streamline branch functions and improve service quality.
- Monitored customer service standards to ensure adherence to company policies and best practices.
- Resolved customer complaints in a timely manner.
Customer Service and operation manager
United bank Limited
Karachi
09.2016 - 02.2020
- Oversaw daily operations and ensured compliance with banking regulations.
- Managed team performance and provided coaching to enhance skills.
- Resolved customer inquiries and complaints efficiently through effective communication.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
MBA - Marketing
Institute of Business And Technology
Karachi01-2008
BBA - Business Administration
Institute of Business And Technology BIZTEK
Karachi09-2006
Skills
- Client relationship management
- Trade finance compliance
- Risk assessment
- Business banking products
- Operational procedure development
- Regulatory compliance
- Effective communication
- Customer service excellence
Accomplishments
Branch service ladder champion
Timeline
Business Banking Manager
Habib Metropolitan Bank Ltd
08.2025 - Current
Assistant manager trade
Bank Alfalah Ltd
07.2023 - 08.2025
Branch Operations Manager
Bank Alfalah Ltd
02.2020 - 07.2023
Customer Service and operation manager
United bank Limited
09.2016 - 02.2020
MBA - Marketing
Institute of Business And Technology
BBA - Business Administration
Institute of Business And Technology BIZTEK