Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Raza Hasnain

Karachi

Summary

Results-driven Business Banking Manager with expertise in client relationship management, operational oversight, and problem-solving. Proven ability to enhance customer experiences through effective communication and tailored banking solutions.

Overview

9
9
years of professional experience

Work History

Business Banking Manager

Habib Metropolitan Bank Ltd
Karachi
08.2025 - Current
  • Developed strong relationships with business clients to understand their banking needs.
  • Assisted clients in navigating banking products and services for optimal solutions.
  • Conducted regular client meetings to review account status and address concerns.
  • Collaborated with internal teams to ensure seamless service delivery for clients.

Assistant manager trade

Bank Alfalah Ltd
Karachi
07.2023 - 08.2025
  • Reviewed trade finance applications for compliance with regulations and policies.
  • Coordinated documentation for letters of credit and guarantees between parties.
  • Communicated with clients to gather necessary information for financing requests.
  • Assisted in risk assessment related to international trade transactions.
  • Maintained organized records of all trade finance activities and transactions.

Branch Operations Manager

Bank Alfalah Ltd
Karachi
02.2020 - 07.2023
  • Supervised daily branch operations to ensure efficient workflow and service delivery.
  • Managed staff scheduling to optimize resource allocation and enhance team productivity.
  • Developed operational procedures to streamline branch functions and improve service quality.
  • Monitored customer service standards to ensure adherence to company policies and best practices.
  • Resolved customer complaints in a timely manner.

Customer Service and operation manager

United bank Limited
Karachi
09.2016 - 02.2020
  • Oversaw daily operations and ensured compliance with banking regulations.
  • Managed team performance and provided coaching to enhance skills.

  • Resolved customer inquiries and complaints efficiently through effective communication.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

MBA - Marketing

Institute of Business And Technology
Karachi
01-2008

BBA - Business Administration

Institute of Business And Technology BIZTEK
Karachi
09-2006

Skills

  • Client relationship management
  • Trade finance compliance
  • Risk assessment
  • Business banking products
  • Operational procedure development
  • Regulatory compliance
  • Effective communication
  • Customer service excellence

Accomplishments

Branch service ladder champion

Timeline

Business Banking Manager

Habib Metropolitan Bank Ltd
08.2025 - Current

Assistant manager trade

Bank Alfalah Ltd
07.2023 - 08.2025

Branch Operations Manager

Bank Alfalah Ltd
02.2020 - 07.2023

Customer Service and operation manager

United bank Limited
09.2016 - 02.2020

MBA - Marketing

Institute of Business And Technology

BBA - Business Administration

Institute of Business And Technology BIZTEK
Raza Hasnain