Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Rashid Mehmood

Real Estate Investment Advisors
Islamabad

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
13
13
years of post-secondary education

Work History

Customer Care Manager

Qayad Estate Management Pvt Ltd (Bahria Town Islamabad)
Islamabad
2022.06 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Arranged transportation and documented details of discharge transition plans.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained client files with sales contracts, records of client interactions, client notes and other information.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Created customer support strategies to increase customer retention.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Business Development Officer

Qayad Estate Management Pvt Ltd (Bahria Town Islamabad)
Islamabad
2021.03 - 2022.06
  • Delivered campaigns to solidify new client opportunities and generate new business.
  • Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
  • Consistently exceeded quotas through penetration of new accounts.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Built relationships with colleagues to facilitate teamwork, cooperation and success.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Collaborated with sales and marketing departments to support project rollout.
  • Kept meticulous client notes and updated account information in company databases.
  • Generated new business with marketing initiatives and strategic plans.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.
  • Generated advertising brochure for vendor use.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Developed customer relationships and increased overall sales by Number%.
  • Contributed to team objectives in fast-paced environment.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Contributed to event marketing, sales and brand promotion.
  • Worked independently with minimal supervision.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community to promote long term business growth.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Office Management Specialist

Asset Group Management (Bahria Enclave)
Islamabad
2019.01 - 2020.11
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Compared vendor prices and negotiated for optimal savings.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Developed standard operating procedures for all administrative employees.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Prepared meeting rooms and materials and recorded important information.
  • Updated reports, managed accounts and generated reports for company database.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Delivered performance reviews, recommending additional training or advancements.

Education

Bachelor Of Arts - Education

Bahaudin Zikriya University
Multan
2012.04 - 2014.05

Matric - Science Education

Government High School 27/10.R
Khanewal (Multan)
1998.01 - 2007.01

FSc - Science Education

Government Degree College
Lahore
2008.01 - 2010.05

Skills

Training and mentoring

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Timeline

Customer Care Manager

Qayad Estate Management Pvt Ltd (Bahria Town Islamabad)
2022.06 - Current

Business Development Officer

Qayad Estate Management Pvt Ltd (Bahria Town Islamabad)
2021.03 - 2022.06

Office Management Specialist

Asset Group Management (Bahria Enclave)
2019.01 - 2020.11

Bachelor Of Arts - Education

Bahaudin Zikriya University
2012.04 - 2014.05

FSc - Science Education

Government Degree College
2008.01 - 2010.05

Matric - Science Education

Government High School 27/10.R
1998.01 - 2007.01
Rashid MehmoodReal Estate Investment Advisors