MS Word
Rashid Mahmood
Inbound Telemarketing, Outbound Telemarketing, Sales, Lead Generation
Lahore, Punjab
Summary
Proven sales expert with a track record of boosting revenue and enhancing client relationships through strategic cold calling and effective account management. Having leveraged telecommunications sales skills to significantly increase client satisfaction. Excels in client relationship management, demonstrating exceptional communication and negotiation abilities. Achieved notable sales targets by prioritizing customer needs and delivering tailored solutions.
Overview
24
24
years of professional experience
3
3
Languages
Work History
Sales Manager
The Tokenizer
Copenhagen, Denmark
2023.10 - 2024.04
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed over 150 calls per day to increase sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Cold Caller, Appointment Setter
Charlie Smith
2023.09 - 2023.09
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Cold Caller, Appointment Setter
Berkshire Hathaway
2023.01 - 2023.08
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
Appointment Setter
Lucas Summers
2023.06 - 2023.07
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Acted as first point of contact and set appointments for prospective clients.
Sales and Admin Virtual Assistant
Ben Kennon
2023.04 - 2023.06
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Appointment Setter
Jamie Natton
2023.04 - 2023.06
- Set appointments with salespeople and potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Business Developer for Marketing Agency
FSC Marketing Solutions
2023.01 - 2023.03
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Created and maintained database containing information on business proposals and contacts.
Business Developer
FSC Marketing Solutions
2023.01 - 2023.03
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Created and maintained database containing information on business proposals and contacts.
Telemarketer, Appointment Setting
Motek Insurance
2020.05 - 2022.11
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Cold Caller, Client Rapport, Closer
Michael Nyquist
2018.12 - 2022.11
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Cold Calling, Appointment Scheduler for UK
Berk Labs
2022.01 - 2022.04
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Ensured accurate forecasting of resource requirements by closely monitoring project progress and adjusting plans accordingly.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
Virtual Assistant, Cold Caller, Email Marketing
Lazar Nikolic
2019.08 - 2019.10
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Telemarketer, Appointment Setter
Optixfl
2019.08 - 2019.10
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Sales Agent
The Kiger Group
2019.05 - 2019.06
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Data Entry Expert
Kamran Farooq
2019.04 - 2019.04
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Organized digital files systematically, enabling quick access to crucial information when needed.
- Contributed to the development of a centralized document repository, facilitating seamless collaboration among project stakeholders.
- Performed regular backups of critical datasets, protecting against potential loss or damage due to system failures or other unforeseen events.
Telesales Expert
Kamran Farooq
2019.03 - 2019.04
- Established credibility with clients by staying informed on industry news, competitor offerings, and emerging trends to provide well-informed recommendations.
- Improved customer satisfaction with prompt responses to inquiries and efficient conflict resolution.
- Increased revenue by upselling products and services tailored to individual client needs.
- Retained existing clients through attentive relationship management, understanding their evolving needs, and suggesting appropriate solutions.
Email Marketing Specialist, LinkedIn, Sales
Niemiem LTD
2018.12 - 2019.02
- Boosted click-through rates by incorporating compelling calls-to-action and visually appealing designs in emails.
- Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Decreased churn rate within the subscriber base by designing re-engagement campaigns aimed at dormant recipients.
- Enhanced email campaign performance by strategizing and implementing A/B testing methods.
Marketing Assistant
RD Games INC
2018.01 - 2018.11
- Tracked marketing efforts to monitor results in real-time.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Sales Closer
Pahoda Images
2018.02 - 2018.10
- Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
- Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
- Exceeded monthly sales quotas by proactively seeking out new leads and maintaining a strong pipeline of opportunities.
- Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
Telemarketing
FC3420
2017.11 - 2017.11
- Boosted overall company revenue by refining product knowledge training sessions for all telemarketing staff members.
- Managed daily administrative tasks related to telemarketing coordination efficiently while maintaining high levels of accuracy in record-keeping practices.
- Generated new leads through the successful execution of email, direct mail, and telemarketing campaigns.
- Used various forms of marketing and advertising techniques to identify potential customers such as conducting information seminars, distributing flyers and brochures and telemarketing.
Cold Caller
Joe Ardeeser
2017.10 - 2017.10
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Executive Assistant
Frostland INc
2017.08 - 2017.09
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Cold Caller, Account Executive, Closer
Earth Friendly Toner
2014.02 - 2017.09
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Sales Representative
Suncoast Interactive
2016.03 - 2016.11
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Telemarketing Executive, Appointment Setter
Kevin Petersen
2015.02 - 2015.03
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Improved customer retention rates by offering personalized solutions based on their unique needs.
- Answered calls, took messages, and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
Sales Consultant
David Jones
2014.09 - 2014.09
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Lead Generator, Closer
Eco Depot
2013.08 - 2013.10
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Cold Caller
Evergreen Internation Solution
2013.08 - 2013.09
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Telemarketer
GWG
2011.06 - 2013.09
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Sales Professional
Scriven Marketing Group
2012.12 - 2013.01
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Spent [Number]% of work time traveling to connect with customers and demonstrate products.
- Provided valuable insights for improving products based on direct customer feedback, contributing to enhanced user satisfaction rates.
Cold Caller, Account Manager, Closer
Its Toner Time
2011.09 - 2012.12
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Sourced and pre-qualified leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
Telemarketer, Account Executive, Closer
Cutting Edge Bpo
2005.01 - 2011.08
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Receptionist Cum Duty Manager
Crowne Plaza Hotel
2004.01 - 2005.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Telephone Operator, Reservationist, Receptionist
Holiday Inn Hotel
2002.01 - 2004.12
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Maintained accurate records of calls placed and received.
Receptionist Cum Duty Manager
Shamrock Hotel
2000.01 - 2001.12
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - English, Education, Persian
Punjab University
Lahore, Punjab, Pakistan 2001.04 -
Skills
Telecommunications Sales
Client Relationship Management
Cold Calling
Appointment Setting
Account Management
Software
Google Drive
Collaboration and Communication Software
Social Media
CRMs
Calling Softwares
Interests
Research
Poetry
Singing
Writing
Composing Songs
Cricket
Timeline
Sales Manager
The Tokenizer
2023.10 - 2024.04
Cold Caller, Appointment Setter
Charlie Smith
2023.09 - 2023.09
Appointment Setter
Lucas Summers
2023.06 - 2023.07
Sales and Admin Virtual Assistant
Ben Kennon
2023.04 - 2023.06
Appointment Setter
Jamie Natton
2023.04 - 2023.06
Cold Caller, Appointment Setter
Berkshire Hathaway
2023.01 - 2023.08
Business Developer for Marketing Agency
FSC Marketing Solutions
2023.01 - 2023.03
Business Developer
FSC Marketing Solutions
2023.01 - 2023.03
Cold Calling, Appointment Scheduler for UK
Berk Labs
2022.01 - 2022.04
Telemarketer, Appointment Setting
Motek Insurance
2020.05 - 2022.11
Virtual Assistant, Cold Caller, Email Marketing
Lazar Nikolic
2019.08 - 2019.10
Telemarketer, Appointment Setter
Optixfl
2019.08 - 2019.10
Sales Agent
The Kiger Group
2019.05 - 2019.06
Data Entry Expert
Kamran Farooq
2019.04 - 2019.04
Telesales Expert
Kamran Farooq
2019.03 - 2019.04
Cold Caller, Client Rapport, Closer
Michael Nyquist
2018.12 - 2022.11
Email Marketing Specialist, LinkedIn, Sales
Niemiem LTD
2018.12 - 2019.02
Sales Closer
Pahoda Images
2018.02 - 2018.10
Marketing Assistant
RD Games INC
2018.01 - 2018.11
Telemarketing
FC3420
2017.11 - 2017.11
Cold Caller
Joe Ardeeser
2017.10 - 2017.10
Executive Assistant
Frostland INc
2017.08 - 2017.09
Sales Representative
Suncoast Interactive
2016.03 - 2016.11
Telemarketing Executive, Appointment Setter
Kevin Petersen
2015.02 - 2015.03
Sales Consultant
David Jones
2014.09 - 2014.09
Cold Caller, Account Executive, Closer
Earth Friendly Toner
2014.02 - 2017.09
Lead Generator, Closer
Eco Depot
2013.08 - 2013.10
Cold Caller
Evergreen Internation Solution
2013.08 - 2013.09
Sales Professional
Scriven Marketing Group
2012.12 - 2013.01
Cold Caller, Account Manager, Closer
Its Toner Time
2011.09 - 2012.12
Telemarketer
GWG
2011.06 - 2013.09
Telemarketer, Account Executive, Closer
Cutting Edge Bpo
2005.01 - 2011.08
Receptionist Cum Duty Manager
Crowne Plaza Hotel
2004.01 - 2005.12
Telephone Operator, Reservationist, Receptionist
Holiday Inn Hotel
2002.01 - 2004.12
Bachelor of Arts - English, Education, Persian
Punjab University
2001.04 -
Receptionist Cum Duty Manager
Shamrock Hotel
2000.01 - 2001.12