Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rao Ashraf Ali

Waiter/Shift Manager/Manager
Dubai,Dubai

Summary

Inventory control Cash handling oversight Staff training Customer complaint resolution Strategic planning Kitchen staff coordination Safe food handling Food plating and presentation Recruitment Workflow planning Scheduling Academic advising Multitasking Abilities Sales and marketing Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem- solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Confident manager with 10 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.

Overview

9
9
years of professional experience
15
15
years of post-secondary education
4
4
Languages

Work History

Shift Manager

Lapasha
Houston, Lahore, Texas
12.2020 - 11.2022
  • Excelled in every store position and regularly backed up front-line staff.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Manager

Q Ball
Houston, Texas
02.2020 - 05.2020
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Customer Service Agent

Walmart.com
Lahore, Punjab
09.2023 - 12.2023
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

General Manager

Ashraf Sanitary Products
Lahore, Punjab
05.2015 - 08.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

General Manager

Juice_N_Joy
Lahore, Punjab
12.2021 - 09.2023
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.

Education

IELTS - English-as-a-Second-Language Education

British Columbia
Pakistan
08.2019 - 11.2019

IT-Basic - Computer And Information Sciences

Auspak
Pakistan
08.2018 - 08.2019

Hafiz-ul-Quran - Islamic Studies

Iqra Rozat-ul-atfal
Pakistan
03.2006 - 08.2009

F.S.c - Pre-Engineering

Punjab Group of College
Pakistan
03.2016 - 08.2018

B.B.A - Business Administration And Management

Adelphi
New York
01.2019 - Current

Associate Of Science - Science Education

Bise Lahore
Pakistan
02.2014 - 08.2016

Skills

Documentation and reporting

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Timeline

Customer Service Agent

Walmart.com
09.2023 - 12.2023

General Manager

Juice_N_Joy
12.2021 - 09.2023

Shift Manager

Lapasha
12.2020 - 11.2022

Manager

Q Ball
02.2020 - 05.2020

IELTS - English-as-a-Second-Language Education

British Columbia
08.2019 - 11.2019

B.B.A - Business Administration And Management

Adelphi
01.2019 - Current

IT-Basic - Computer And Information Sciences

Auspak
08.2018 - 08.2019

F.S.c - Pre-Engineering

Punjab Group of College
03.2016 - 08.2018

General Manager

Ashraf Sanitary Products
05.2015 - 08.2018

Associate Of Science - Science Education

Bise Lahore
02.2014 - 08.2016

Hafiz-ul-Quran - Islamic Studies

Iqra Rozat-ul-atfal
03.2006 - 08.2009
Rao Ashraf AliWaiter/Shift Manager/Manager