RANDA ALHINDI
Jeddah
Summary
Proven leader at SAUDI GROUND SERVICE (SGS) with expertise in Customer Service Management and Microsoft Office - Excel. Excelled in staff training, enhancing team performance, and implementing a comprehensive reporting system. Demonstrated exceptional communication skills and a commitment to operational excellence, significantly improving client satisfaction.
Knowledgeable airport services professional with 5+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
As I embark on the next chapter of my career, I am eager to leverage my multifaceted skill set to drive business growth, spearhead sales initiatives, and deliver unparalleled value to both clients and stakeholders. With a passion for innovation and a dedication to exceeding expectations, I am poised to make a significant impact as a dynamic leader in the field of business development and sales management
Overview
10
10
years of professional experience
Work History
Passenger Service Supervisor
SAUDI GROUND SERVICE (SGS)
01.2022 - Current
- Fully in charge of 25 employees in Excess Baggage Department.
- Developed and implemented a comprehensive reporting system using Excel, facilitating effective tracking of key performance indicators.
- Created and delivered training materials for cashier operations, ensuring a standardized and high level of performance .
- Proactively identified and resolved operational challenges, contributing to heightened client satisfaction
- Monitored security and maintained operational protocols.
Costumer Service Agent
Saudi Ground Service (SGS)
01.2018 - 01.2022
- Working in the Excess baggage unit. Issuing tickets using various airline systems or manually
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
English Language Instructor
Private Schools
01.2014 - 01.2016
- Taught English governmental and extra curriculum for KG and elementary graders. Also worked as a school activity leader
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
Education
MBA - Executive Assistant And Executive Secretary
King Abdul - Aziz University
Jeddah, Saudi Arabia01.2022
Bachelor of Arts - English Literature
KING ABDUL-AZIZ UNIVERSITY
Jeddah, Saudia Arabia01.2014
Skills
Customer Service Management
Staff Training and Development
Communication/Team Management
Check-in processes
Microsoft Office -Excel
Adobe Photoshop
Video editing
Power BI
Training\Teaching
Courses
Management:
- Project Management Professional (PMP) (35 hours)
- Project Management Professional (PMP) (35 hours)
- Human resources management
- Lead for supervisors
SGS Training Academy:
- Safety - initial
- Security training – initial
- Emergency response – initial
- Human factors – initial
- “Service image” related to customer service
Other:
- Scientific research skills
- Analyze body language and use it in effective communication
- Hospitality Experience program by ministry of tourism.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Passenger Service Supervisor
SAUDI GROUND SERVICE (SGS)
01.2022 - Current
Costumer Service Agent
Saudi Ground Service (SGS)
01.2018 - 01.2022
English Language Instructor
Private Schools
01.2014 - 01.2016
MBA - Executive Assistant And Executive Secretary
King Abdul - Aziz University
Bachelor of Arts - English Literature
KING ABDUL-AZIZ UNIVERSITY