RANDA ALHINDI
Jeddah
Summary
Proven leader at SAUDI GROUND SERVICE (SGS) with expertise in Customer Service Management and Microsoft Office - Excel. Excelled in staff training, enhancing team performance, and implementing a comprehensive reporting system. Demonstrated exceptional communication skills and a commitment to operational excellence, significantly improving client satisfaction.
Knowledgeable airport services professional with 5+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
As I embark on the next chapter of my career, I am eager to leverage my multifaceted skill set to drive business growth, spearhead sales initiatives, and deliver unparalleled value to both clients and stakeholders. With a passion for innovation and a dedication to exceeding expectations, I am poised to make a significant impact as a dynamic leader in the field of business development and sales management
Overview
10
10
years of professional experience
Work History
Passenger Service Supervisor
SAUDI GROUND SERVICE (SGS)
Jeddah, Saudi Arabia
01.2022 - Current
- Fully in charge of 25 employees in Excess Baggage Department.
- Developed and implemented a comprehensive reporting system using Excel, facilitating effective tracking of key performance indicators.
- Created and delivered training materials for cashier operations, ensuring a standardized and high level of performance .
- Proactively identified and resolved operational challenges, contributing to heightened client satisfaction
- Monitored security and maintained operational protocols.
Costumer Service Agent
Saudi Ground Service (SGS)
Jeddah, Saudi Arabia
01.2018 - 01.2022
- Working in the Excess baggage unit. Issuing tickets using various airline systems or manually
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
English Language Instructor
Private Schools
Jeddah, Saudi Arabia
01.2014 - 01.2016
- Taught English governmental and extra curriculum for KG and elementary graders. Also worked as a school activity leader
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
Education
MBA - Executive Assistant And Executive Secretary
King Abdul - Aziz University
Jeddah, Saudi Arabia01.2022
Bachelor of Arts - English Literature
KING ABDUL-AZIZ UNIVERSITY
Jeddah, Saudia Arabia01.2014
Skills
Customer Service Management
Staff Training and Development
Communication/Team Management
Check-in processes
Microsoft Office -Excel
Adobe Photoshop
Video editing
Power BI
Training\Teaching
Courses
Management:
- Project Management Professional (PMP) (35 hours)
- Project Management Professional (PMP) (35 hours)
- Human resources management
- Lead for supervisors
SGS Training Academy:
- Safety - initial
- Security training – initial
- Emergency response – initial
- Human factors – initial
- “Service image” related to customer service
Other:
- Scientific research skills
- Analyze body language and use it in effective communication
- Hospitality Experience program by ministry of tourism.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Passenger Service Supervisor
SAUDI GROUND SERVICE (SGS)
01.2022 - Current
Costumer Service Agent
Saudi Ground Service (SGS)
01.2018 - 01.2022
English Language Instructor
Private Schools
01.2014 - 01.2016
MBA - Executive Assistant And Executive Secretary
King Abdul - Aziz University
Bachelor of Arts - English Literature
KING ABDUL-AZIZ UNIVERSITY