Rana Tariq Mahmood
Assistant Director (IT)
Islamabad
Summary
Over fifteen years of professional experience in IT & Telecom Industry in IT infrastructure & operations management within diverse information and business environments. Seeking to leverage expertise in organizational ICT development and implementation.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Deputy Director (IT-Infrastructure)
National Telecommunication Corporation
5 2015 - 6 2017
- Assist the Director (IT) in leading the IT department
- Prepare future roadmap and strategy of IT portfolio
- Propose new projects aligned with industry trends and government directives
- Implement IT policies, SOPs, and standards
- Manage IT operations to support business objectives
- Improve IT processes/systems for efficiency
- Plan capacity and recommend IT purchases
- Oversee vendor services execution and SLA management
- Develop Disaster Recovery and IT Service Continuity plans
- Coordinate critical projects like automation and ERP implementation
- Supervise DBAs and SNAs
- Prepare IT budget and allocate funds for equipment procurement
- Manage hardware/software R&M tasks.
System and Network Administrator
National Telecommunication Corporation
04.2006 - 05.2015
- Implement and maintain Internet services
- Support Windows infrastructure
- Provide IT user support
- Manage and troubleshoot NTC LAN/WAN network and applications
- Design and implement complex networks
- Manage network security and policies
- Evaluate IT hardware tenders
- Serve as IT Help Desk Manager
- Coordinate vendor hardware support.
Customer Support Manager
National Telecommunication Corporation
01.2006 - 04.2006
- Provide online support for various services
- Maintain and update customer records
- Supervise the customer team and assure uninterrupted service around the clock.
Education
Bachelor in Computer Science (Hons) -
01.2000 - 04.2004
Grade: 2.44/4.0 (58%)
Intermediate in Computer Science (ICS) - undefined
01.1998 - 04.2000
Grade: 832/1100 (76%)
Matriculation with Science - undefined
01.1996 - 04.1998
Grade: 624/850 (73%)
Skills
IT Operations Management: Service Delivery, Budget Management, Technology Management, Risk Management, Efficiency Enhancement
Strategic Planning: IT Strategy Formulation, Policy Making & Implementation, Service-based Planning, SLA Management
Team Management: Performance-based Management, Motivation, Capacity Planning & Building
Program & Project Management: Roadmap Planning, Project Selection, Conceiving and Management throughout Project Lifecycle
Functional Areas of Expertise:- Enterprise Resource Planning (ERP): Automation Preparation, Business Process Re-Engineering (BPR), Readiness Audit, SAP ECC 60 Implementation- Business Support System: Data Centers Infrastructure (Electrical, Mechanical, Structural & Network), IT Fabric, Cloud Computing
Certification
Managerial Competencies and HR Skills for Middle Management
References
Available upon request.
Timeline
System and Network Administrator - National Telecommunication Corporation
04.2006 - 05.2015
Customer Support Manager - National Telecommunication Corporation
01.2006 - 04.2006
Bahauddin Zakariya University - Bachelor in Computer Science (Hons),
01.2000 - 04.2004
Board of Secondary and Intermediate Education Multan - Intermediate in Computer Science (ICS),
01.1998 - 04.2000
Board of Secondary and Intermediate Education Multan - Matriculation with Science,
01.1996 - 04.1998
Deputy Director (IT-Infrastructure) - National Telecommunication Corporation
5 2015 - 6 2017