Rana Mahad Imran

Gained comprehensive exposure across multiple departments, contributing to billing, leasing, and reconciliation operations.

Leasing Coordinator.

• Assisted prospective tenants by managing phone inquiries and guiding them through the application process for property rentals.
• Monitored and recorded security deposits in Propertyware, ensuring accuracy and compliance with company policies.
• Evaluated applicant eligibility by reviewing applications, performing background checks, and filtering approvals or declines based on company standards.

Leasing Leader.

• Managed the company’s property listing platforms, ensuring the accuracy of property descriptions, photos, and timely updates across multiple platforms, including Craigslist, Propertyware, Trulia, Zillow, HotPads, ShowMojo, and the company website.
• Coordinated property listing synchronization across platforms to enhance visibility and attract quality applicants.

Billing Specialist.

• Created and maintained detailed billing records for vendors, ensuring accuracy and timely payment processing.
• Utilized Google Sheets to track and organize vendor bills, ensuring clear and transparent documentation.

Reconciliation Specialist.

• Played a key role in the year-end reconciliation for 2024, categorizing financial transactions in QuickBooks and Propertyware.
• Ensured accurate classification and reconciliation of financial records, contributing to the company’s financial audit readiness.

Facilitated lead generation and sales campaigns to connect employers with contractors/customers across various industries.

• Conducted data collection using Apollo, Lead411, and Sales Navigator to generate high-quality lead lists.
• Crafted and sent personalized outreach emails manually using Google Mail Merge, enhancing client engagement.
• Created customized Loom video presentations for clients to showcase services, later automating this process using Robomotion.
• Optimized lead lists and implemented cold email sequences using Instantly, ensuring high delivery rates and engagement.
• Managed and executed targeted cold email campaigns for industries such as Real Estate, Commercial Cleaning, and Landscaping, achieving measurable lead conversion rates.
• Analyzed campaign performance to refine strategies and improve ROI across diverse outreach initiatives.

Provided comprehensive support to a realtor aiming to expand his property portfolio by conducting market research and owner outreach.

• Utilized Bright MLS to analyze property listings, assess area size, and identify market trends, ensuring informed decision-making.
• Conducted skip tracing to locate property owners using tools like True People Finder, White Pages, and Yellow Pages, retrieving accurate contact details and addresses.
• Researched comparable properties (comps) in target areas to provide market insights and identify investment opportunities.
• Supported the realtor in growing his portfolio by delivering reliable data, streamlining outreach processes, and assisting in market analysis.

Provided administrative support to the team, streamlining operations, and ensuring efficient management of maintenance tasks and lockbox tracking.

• Assigned service requests in AppFolio, matching requests to property managers based on their assigned areas and properties.
• Monitored and tracked lockbox statuses through four stages (Manager’s Possession, In-Transit, Office, and Property), and updated movements in HubSpot based on updates from WhatsApp communication groups.
• Created and managed tenant tickets for lockbox-related issues, including $100 charges for unreturned lockboxes, ensuring compliance with company policies.
• Coordinated with property managers to ensure that maintenance requests and lockbox movements were efficiently handled, minimizing delays.