Rana Hassan
Embedded Design Enginerr
Islamabad
Summary
As a Design Engineer specializing in IoT solutions, I work closely with a global clientele to develop innovative and effective products powered by multiple hardware controllers. My background in customer support enhances my ability to communicate complex technical concepts clearly and manage client relationships effectively. With strong teamwork skills and a commitment to collaborative problem-solving, I ensure successful project outcomes and high client satisfaction through meticulous design and development processes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Freelancing
Embedded System Engineer
OCTATHORN
03.2022 - Current
- Design and Development of custom application for clients
- Development involves hardware and software utilizing the latest microcontrollers, electronics and embedded system programming.
- Enhanced system performance by optimizing embedded software and hardware designs.
- Kept up-to-date with industry trends, ensuring that designs incorporated the latest technologies and advancements in the field of embedded engineering.
- Conducted extensive research on competing products in order to identify areas where improvement could be made or new features could be added to our offerings.
Customer Support Executive
Instamall.pk
10.2021 - 03.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Provided personalized support to customers by understanding their unique needs and preferences.
Smart PCB's
Kahuta Research Laboratories (KRL)
06.2018 - 08.2018
- Wrote and edited professional-level documents for Embedded Systems
- Produced high-quality documents, spreadsheets and presentations for internal and customer facing needs using MS Office.
Education
Bachelor of Science - Electrical Engineering, Computer Engineering
Center For Advanced Studies In Engineering, CASE Islamabad
01.2015 - 04.2019
Skills
Customer Support and Service
Hardware Debugging
Digital Circuit Design
Wireless Communication Protocols
Embedded systems design
Sensor Integration
Microcontroller programming
Schematic Capture
System-on-Chip Design
Internet of Things Integration
Low Power Design Techniques
C and C programming
Certification
The Arduino Platform and C
Timeline
The Arduino Platform and C
11-2022
IELTS Acedemic Overall 7.5
09-2022
Embedded System Engineer
OCTATHORN
03.2022 - Current
Customer Support Executive
Instamall.pk
10.2021 - 03.2022
Smart PCB's
Kahuta Research Laboratories (KRL)
06.2018 - 08.2018
Bachelor of Science - Electrical Engineering, Computer Engineering
Center For Advanced Studies In Engineering, CASE Islamabad
01.2015 - 04.2019
Freelancing
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