Rana Hamza
CI Partner
Karachi,SD
Summary
Proficient at building and maintaining strong customer relationships while optimizing supply chain operations with a 7+ years experience in a Logistics setting for AP Moller Maersk. In these multiple roles, I have managed to play as both an Individual Contributor and a Team Player in multiple Vertical segments such as, Retail & Lifestyle and FMCGs. Demonstrated ability to drive revenue growth by managing commercial leads, liaising with internal teams for RFQ-RFP management and finalizing RFQ-RFP for submissions. Post RFP wins, I have been part of monitoring Program execution, while improving client satisfaction through strategic and customized solutions for multiple Global and Local institutions. Enhanced digital adoption by training team members on effective use of digital tools, leading to increased productivity and streamlined processes.
Overview
7
7
years of professional experience
Work History
Continuous Improvement Partner
A.P. Moller – Maersk
01.2025 - Current
- Established continuous improvement initiatives to enhance Customer Experience (CX) products and services, driving increased efficiency and customer satisfaction
- Identified, initiated, and supported new improvement opportunities across processes to streamline operations and reduce waste.
- Conducted thorough analysis to identify weak points and bottlenecks in processes and organizational structures, recommending actionable solutions.
- Utilized data analytics and key performance indicators (KPIs) to measure the impact of improvement initiatives and guide decision-making.
- Achievements:
- → Successfully implemented multiple platforms in functions to enhance the area performance.
- → Successfully established multiple dashboards to provide visibility to Area leaders and helped them in decision making.
Senior Customer Experience Consultant - KC/Runway
A.P. Moller – Maersk
03.2024 - 12.2025
- Account Management: E2E Program Management for multiple customers, which include Origin Management, Destination Management, Program Health Checks, CX improvement, Functional Liaison, KPI management
- Functional Leadership Team: Part of functional leadership, supporting Functional Head with Functional Hiring, Revenue Estimates, Workload optimization, Employee Engagement and Cross-functional engagement
- Delivered comprehensive end-to-end logistics solutions, including procurement, warehousing, inventory management, transportation, and final delivery, ensuring seamless supply chain operations and high customer satisfaction.
- Process Super User: Supported Continuous Improvement in overall Functional Processes for improved Area KPI results. Rigorous monitoring with weekly connects on KPI results regarding Financial Operations, Global operation index and regional KPI index.
- Achievements:
- → As implementation focal, successfully implemented 7 new key clients.
- → Created a customized solution for a global KC and resolved their major challenge which resulted in an additional GP of approx. $1 million.
Customer Experience Consultant KC/Runway - SCM
A.P. Moller – Maersk
04.2022 - 02.2024
- Team Management: Lead a team of 5 people in global origin operations for renowned clients such as TJ Max, TKMAX,TJX Group, LT Foods, Dunelm, American Fashionwear and Bettenwelt.
- Key Account Management: Overseeing end-to-end logistics for a substantial annual volume of 75,000+ CBM, doubling as a Control Tower by furnishing vital data analytics for weekly logistical movements and vendor performance assessment including local operations such vendor management, Customer clearance, transportation and utilization.
- Program Implementation: Successfully implemented multiple Area controlled business with Revenue of +500,000 USD annual, in different verticals (Automobile, Retail & Lifestyle, Tech & Appliances), worked on multiple projects with cross-functional teams, resulting in commercial wins and implementations (Area and Global clients).
- Project Designing: Designing Standard Operation Process based on RFQ-RFP Scope of Work, post Contract Agreement. Formulating KPI Design for Performance Management as part of Customer Experience to control Operational Delivery.
- Generated new business leads through networking events, industry conferences, or referrals from satisfied clients.
- Delivered comprehensive end-to-end logistics solutions, including procurement, warehousing, inventory management, transportation, and final delivery, ensuring seamless supply chain operations and high customer satisfaction.
Customer Experience Partner - Area CX Ocean
A.P. Moller – Maersk
01.2020 - 03.2022
- Account Management: Oversaw 5000+ export containers for Pakistan's leading rice exporter, managing both operational and backend functions.
- Managed 14+ high-profile clients, coordinating the export of 4000+ containers with perishable goods such as Meat and vegetables.
- Logistics and Services Upselling: Conducted strategic analysis for International Steels Limited, predicting future trends, and delivering a transformative solution that enabled the sale of products and services valued at $302,650
- Controlled Business: Worked with product team to onboard local businesses and provide E2E solutions and sell bundle offers.
Supply Chain Associate - SCM
A.P. Moller – Maersk
08.2018 - 12.2019
- Logistics Knowledge Building: Basic Supply Chain Management Techniques in a Logistics environment (Operational Planning, Shipping Terms, INCO Terms, Import/Export Process and Documentation, Functional Systems and Processes)
- Document Management: Managed all shipping related documents for multiple key clients to ensure timely delivery and prevent delays.
- Product Knowledge Building: Customer base operations and Organization Products – (Ocean Logistics, Customs, Warehousing, Supply Chain Management) Communicate and assist in the implementation of Human Resources policies, practices and procedures
- Collaborated with cross-functional teams to identify areas of improvement in the supply chain process, leading to increased operational efficiency.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
Education
Master of Business Administration - undefined
Institute of Business Management
12.2023
Bachelor of Business Administration - undefined
Institute of Business Management
05.2018
Awards
Star Award for H1 - A.P. Moller Maersk - Jun 2023, Awarded Annual Regional Team Award for Team Customer Obsession 2022 for successful implementation of TJX Companies in Pakistan Area, Star of the Month - A.P. Moller Maersk - Oct 2020, Awarded Star of the Month award for managing effective Hypercare period for operational stability
Skills
Strategic planning
undefinedTimeline
Continuous Improvement Partner
A.P. Moller – Maersk
01.2025 - Current
Senior Customer Experience Consultant - KC/Runway
A.P. Moller – Maersk
03.2024 - 12.2025
Customer Experience Consultant KC/Runway - SCM
A.P. Moller – Maersk
04.2022 - 02.2024
Customer Experience Partner - Area CX Ocean
A.P. Moller – Maersk
01.2020 - 03.2022
Supply Chain Associate - SCM
A.P. Moller – Maersk
08.2018 - 12.2019
Master of Business Administration - undefined
Institute of Business Management
Bachelor of Business Administration - undefined
Institute of Business Management
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