Raja Sabir Ali

Customer Support executive

• Inbound order taking on Crm and handling contact and payment Information.

Point of Contact

• Maintain Daily Login Report, Attendance Sheets, Call Detail Summary and Client escalations
• Provide Customer Support on Corporate Hotline.
• Update Scripts and Keeping track of real time changes

Training and Development

• Training and Developing of new candidates for Order taking
• Help Improve the productivity of employee's and explain KPI's and Performance score card.

Junior Team Lead

• Leading a team of 20-25 Agent's
• Maintain Team Stat's, QA and Incentive reports
• Floor management

Team Lead Operations

• Understanding and Implementing new Outsource Projects
• Planning and Developing Daily Operations for New Projects
• Scheduling People on Daily Roster's
• Manage Daily Production as per Service Level the service level agreement.
• Co-ordinate with Other Departments for Payroll, employee headcount and Final Interviews.
• Used coordination and planning skills to achieve results according to schedule.

• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
• Helped with employee record keeping, including unemployment and I-9 forms to support compliance procedures.
• Prepared monthly, weekly and daily logs using Microsoft Office Suite.
• Created and updated tracking spreadsheets using G-Suite.

• Providing Customer service from all communication Platforms
• Providing Quotes to prospects depending on work nature
• Daily Follow up via call's email and text messaging
• Assigning Client tasks to freelancers and overseeing to ensure good content and deadline driven work.
• Proof-reading and Submission of projects

• Main task being part of this call center has always been making sales and providing support.
• I started as a Sales agent calling Customer's taking there consent and connecting them with a Car warranty specialist.
• In my tenure I switched to another project which involved Home Loan and Mortgage.

• The first professional step in our respected felid of sales and support, Making way through the difficulties of tackling questions and producing sales from Raw data in Vehicle Insurance program and Solar Energy solutions for local US households.