Raja Osama Azkar
Banker
Gujar Khan,Punjab
Summary
Proven Relationship Manager at Albaraka Bank Pakistan Ltd, adept in wealth management and fostering client relationships, enhanced customer satisfaction and portfolio growth through strategic selling and financial advising. Excelled in business development, securing high-value accounts at Burj Bank Ltd, with a track record of surpassing sales goals and mentoring teams for shared success.
Overview
12
12
years of professional experience
Work History
Relationship Manager
Albaraka Bank Pakistan Ltd
Gujar Khan
12.2015 - 08.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Business Development Officer
Burj Bank Ltd
Gujar Khan
12.2012 - 11.2015
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Optimized sales processes for greater efficiency, reducing the time required to close deals.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Presented compelling proposals to prospective clients, securing high-value accounts for the organization.
Education
B.Com - Commerce And Banking
University Of The Punjab
2010
I.Com - Commerce
Super Wings College
Gujar Khan2007
Matric - Science Education
Alsuffah Islamic Model School
Gujar Khan2005
Skills
Wealth management offerings
Financial planning processes
Sales expertise
Business Development
Financial Advising
Client Relationships
Strategic selling
Relationship building and management
Banking
Financial services
Product knowledge
New business generation
Risk management
Customer portfolio management
Revenue Generation
Sales professional
Business development expertise
Accomplishments
Won The Banca Overseas Convention Of Thailand From Burj Bank Ltd in 2015
Won The Banca Overseas Convention Of Malaysia From Burj Bank In 2016
Languages
Urdu
Advanced (C1)
English
Intermediate (B1)
Timeline
Relationship Manager
Albaraka Bank Pakistan Ltd
12.2015 - 08.2024
Business Development Officer
Burj Bank Ltd
12.2012 - 11.2015
B.Com - Commerce And Banking
University Of The Punjab
I.Com - Commerce
Super Wings College
Matric - Science Education
Alsuffah Islamic Model School