Raja Aziz Ur Rehman
Rawalpindi,Pakistan
Summary
[Sareena Hotel] with proven hospitality expertise to provide first-class customer experiences. Combines exceptional planning, strategy and leadership abilities to build successful service teams. History developing underperforming restaurants into reputable, profitable businesses. Highly-motivated Restaurant Supervisor with 01 years of experience proactively leading a team. Track record of improving sales through exceptional customer service and attention to detail. Ability to work efficiently and professionally with personality.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Restaurant supervisor
East z East Blackburn
King Gearge Hall, Uniked Kingdom
2018.01 - 2023.01
- Completed accurate end-of-day financial routines for cash and card transactions.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Built loyal customer base by creating welcoming environment with top quality service.
- Sourced products locally for improved cost-efficiency and sustainability.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Established safe and secure dining environment with strong sanitation standards.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Led by example in providing customers with attentive, professional restaurant service.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Developed menus with strict cost controls to maximise restaurant profits.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Analysed operations to improve restaurant efficiency and service levels.
- Attended regular training to obtain and update food safety certificates.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Carried out day-to-day duties accurately and efficiently.
- Engaged with stakeholders to build relationships and brand awareness.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Processed invoices and payment runs with complete accuracy.
- Developed appropriate resources to meet needs of diverse audiences.
- Completed opening and closing procedures, from product replenishment to budget control.
- Kept appropriate stock levels to match expected demand.
- Completed duties to deliver on targets with accuracy and efficiency.
- Managed on-site evaluations, internal audits and customer surveys.
- Wrote reports outlining project progress and results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Increased customer satisfaction by resolving issues.
- Delivered tailored assistance to customers with disabilities.
- Displayed energy and enthusiasm in fast-paced environment.
- Improved efficiency and productivity by acquiring new skills.
- Handled chemicals and waste in line with COSHH regulations.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
Education
Diploma of Higher Education - Restaurant Filed
COTHM
Rawalpindi, Punjab 2008.01 - 2008.04
Certificate of Higher Education - arts
Superior College Rawalpindi
Rawalpindi 2001.03 - 2003.01
Skills
- Cleanliness
- Performance evaluations
- Produce purchasing
- Strong work ethic
- Passion for customer satisfaction
- Dining room preparation
- Safe food handling
- Hospitality business management
- Food service background
- Training
- Marketing and advertising
- Restaurant cost control
- Staff scheduling
- Performance improvement
- Performance and wage reviews
- Inventory control and record keeping
- Diverse beverage knowledge
- Recruitment and hiring
- Project scheduling
- Produce costings
- Workflow planning
- Portioning understanding
- Food preparation and safety
- Customer service
- Recipes and menu planning
- DUPLICATE - Point of Sale system operation
- Team management
- Cleaning and sanitation procedures
- Leads by example
- Natural leader
- Sanitation
- Conflict resolution
- End-of-day reconciliation
- Shift scheduling
- Front of House (FOH) training
- Guest dispute resolution
- Cost-controls
- Recruitment
- Efficient and proactive
- Food plating and presentation
- Order delivery practices
Languages
English
Advanced
Timeline
Restaurant supervisor
East z East Blackburn
2018.01 - 2023.01
Diploma of Higher Education - Restaurant Filed
COTHM
2008.01 - 2008.04
Certificate of Higher Education - arts
Superior College Rawalpindi
2001.03 - 2003.01