Flow Hcm ,Payroll, Attendance management
Raja Ahmed Nawaz
HR. Executive In US IT Software House
Islamabad,Islamabad
Summary
To work in a highly motivating and learning environment that would help to enhance my knowledge, take my career to new heights and make an asset for the organization. Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment. Innovative and strategic HR Executive with [3.4] years of forward-thinking personnel leadership experience. Personable and perceptive champion of corporate and team member success with proven impeccable ethics and business sense. Recruits and hires top talent, delivers expert staffing support to management and mobilizes engaged and loyal corporate business units. Executive with background in corporate human resources. Highly skilled handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits. Innovative and strategic HR Executive with [3.4] years of forward-thinking personnel leadership experience. Personable and perceptive champion of corporate and team member success with proven impeccable ethics and business sense. Recruits and hires top talent, delivers expert staffing support to management and mobilizes engaged and loyal corporate business units.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
HR Executive
Massive Dynamics
Islamabad, Pakistan
01.2023 - Current
- Assist with day-to-day operations of the HR functions and duties
- Maintain and updated all employee record
- Maintained a database of potential candidates for future job openings and Hr
- Operations
- Plan and organize monthly and quarterly events for employee engagement Payroll closing, Attendance Maintaining.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Led and directed work of [4] HR team members and handled hiring, training and termination
- Implemented new performance review procedures that gained support and full compliance from [100] percent of employees
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently
- Completed human resource operational requirements by scheduling and assigning employees
- Worked alongside global business leader to deploy new training strategies
HR Operations Executive
Hybrid Media Works
03.2021 - 12.2022
- Open and maintain customer accounts by recording account information
- Screening resumes and Application forms
- Head Hunting and Talent acquisition
- Post, update, and remove job ads from job boards, careers pages, and social networks
- Assist with day-to-day operations of the HR functions and duties.
- Streamlined HR processes by implementing new tools and software, improving overall efficiency.
- Led cross-functional HR initiatives aimed at promoting diversity and inclusion within the workplace environment.
Team Member
KFC
01.2021 - 06.2021
- Preparing and cooking of KFC products
- Taking orders from customers and providing them with accurate information about menu items
- Preparing ingredients and maintaining inventory of food items in the kitchen area
- Maintaining clean work environment, including stocking shelves with paper goods, napkins, plates, utensils.
- Participating in training activities to improve service skills and knowledge of brand promotions and products.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
Customer Service Manager
Foodooaz Café (Baku)
05.2019 - 11.2019
- Open and maintain customer accounts by recording account information
- Resolve service problems by clarifying customer's complaint; determining the cause of problem; selecting and explaining the best solution to solve problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Greet customers warmly and ascertain problem or reason for calling
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Resolve customer complaints via phone, email, mail or social media.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
- Assessed customer service data to identify and address improvement opportunities.
Internship
Suzuki Capital Motors (PVT) LTD
08.2017 - 11.2017
- Managing Tuning and Service of Cars.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction
Education
High School Diploma -
Rawalpindi Board
Rawalpindi 04.2001 - 04.2013
Associate of Arts - Arts And Entertainment Management
Rawalpindi Board
Rawalpindi 04.2011 - 04.2013
Some College (No Degree) -
SOS Automobile Technical Training Institute Rawalpindi
Rawalpindi 08.2015 - 05.2016
Vocational Training - Crane Operator
NLC
Mandara 10.2014 - 05.2014
Skills
Recordkeeping
undefinedReferences
Reference will be furnished upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
Gym, Music, Movies ,Walking
Timeline
HR Executive
Massive Dynamics
01.2023 - Current
HR Operations Executive
Hybrid Media Works
03.2021 - 12.2022
Team Member
KFC
01.2021 - 06.2021
Customer Service Manager
Foodooaz Café (Baku)
05.2019 - 11.2019
Internship
Suzuki Capital Motors (PVT) LTD
08.2017 - 11.2017
Some College (No Degree) -
SOS Automobile Technical Training Institute Rawalpindi
08.2015 - 05.2016
Vocational Training - Crane Operator
NLC
10.2014 - 05.2014
Associate of Arts - Arts And Entertainment Management
Rawalpindi Board
04.2011 - 04.2013
High School Diploma -
Rawalpindi Board
04.2001 - 04.2013
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