RAJA MUHAMMAD QASIM FAROOQ
Karachi
Summary
Highly motivated and results-oriented professional with 5+ years of experience in Emergency Medical Services (EMS), specializing in operations management, staff coordination, inventory control, quality management, and emergency response support. Experienced in handling operational reporting, team supervision, and maintaining efficient workflow in fast-paced environments. Recognized for strong analytical, problem-solving, and multitasking abilities while ensuring smooth operational performance and service quality.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
STATION COORDINATOR – Emergency Medical Services (EMS)
Sindh Integrated Emergency Health Services
Karachi
01.2021 - Current
- Coordinated daily station operations and emergency service delivery, enhancing response capability and readiness.
- Supervised operational staff and managed duty rosters to optimise resource allocation and team readiness.
- Monitoring ambulance readiness, equipment availability, and operational efficiency.
- Managed inventory and ensured availability of medical and operational supplies, facilitating uninterrupted service delivery.
- Coordinating with management regarding operational issues and staff performance.
- Supported quality management processes and ensured operational compliance, contributing to service excellence.
- Ensuring smooth communication between operational teams and management.
- Assisting emergency response coordination and field support activities.
- Preparing and maintaining operational reports and station data records.
- Maintained staff attendance records, duty scheduling, and workforce coordinaion to ensure uninterrupted operations.
CUSTOMER SERVICE EXECUTIVE (CSE)
Sybrid Pvt. Ltd. – Lakson Group of Companies
Karachi, Pakistan
03.2019 - 11.2021
- Resolved customer queries and complaints, resulting in increased customer satisfaction.
- Ensured adherence to customer service quality standards, enhancing overall customer experience.
- Facilitated effective communication with customers through calls and system support, leading to improved service delivery.
- Coordinated operations by supporting team activities and managing reports.
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Blue-Ex Logistics
Karachi, Pakistan
04.2017 - 02.2019
- Communicated with customers to provide timely responses to inquiries.
- Resolved customer support and shipment queries to enhance satisfaction.
- Updated customer records and managed complaint handling procedures to enhance service quality.
- Collaborated with operational teams to optimise delivery processes and logistics.
TEAM COORDINATOR
BlueConnect – Business Avenue
Karachi, Pakistan
- Coordinated team activities and managed daily operations for efficient workflow.
- Facilitated staff communication and streamlined workflow processes.
- Oversaw reporting and coordinated tasks to achieve team objectives.
Education
Bachelor of Business Administration (BBA) - Human Resource Management
Sindh Madressatul Islam University (SMIU)
Karachi01-2020
Master of Business Administration (MBA) - Supply Chain Management
DHA Suffa University
Karachi - Expected Completion: August 202608-2026
Skills
- Emergency Response Coordination
- Operations Management
- Quality Management
- Inventory Management
- Operational reporting
- Staff Coordination & Supervision
- Customer management
- Time Management
- Problem Solving
- Team Leadership
- Communication Skills
- Administrative Coordination
Certification
- CPR & First Aid Training
- Emergency Response & Operational Coordination
- Customer Service & Communication Skills Training
Languages
English
Proficient
C2
Urdu
Proficient
C2
Computer Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- MS Office Suite
- Data Reporting & Documentation
- Email & Office Communication
Timeline
STATION COORDINATOR – Emergency Medical Services (EMS)
Sindh Integrated Emergency Health Services
01.2021 - Current
CUSTOMER SERVICE EXECUTIVE (CSE)
Sybrid Pvt. Ltd. – Lakson Group of Companies
03.2019 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Blue-Ex Logistics
04.2017 - 02.2019
TEAM COORDINATOR
BlueConnect – Business Avenue
Bachelor of Business Administration (BBA) - Human Resource Management
Sindh Madressatul Islam University (SMIU)
Master of Business Administration (MBA) - Supply Chain Management
DHA Suffa University