Raja Iqbal

To provide 24*7 support to resolve critical, major, minor, and inquiry service requests under the Agreed Service Request Process Flow.

• O & M Engineer for Telenor Transmission (M.W.).
• Ensure network performance meets the agreed-upon KPIs.
• Optimization/Rectify activities with MS teams and remote support.
• POC for site outage issues and KPI regulating issues.
• NEC sites provide weekly reporting to improve degradation issues.
• Fault analysis, ABIS traffic, and VLAN implementation for the MW network.
• NMS solution through other MW links and an E1-to-LAN converter.
• DCN connectivity plan and design for the new sites using the Netconfig Tool.
• Managing subcontractors for smooth execution of project.

• Installation, commissioning, and troubleshooting of NEC.
• Supervising the Transmission and Data Network Implementation team, specifying network tests and acceptance rules, and conducting tests in conjunction with I&C.
• Managing subcontractors for smooth execution of the project.
• Provide technical support to field teams regarding transmission issues.
• Provide technical support to field teams regarding transmission issues.
• Cutover of ABIS traffic from old media to new installed media.
• NEC, end-to-end traffic connectivity, with troubleshooting and coordination with BSC teams.
• Technical support on operational MW links to customers regarding link troubleshooting or media rectification.
• Acceptance of swap MW links from the customer and handover to the Field Operations Department.
• Technical support to 3G teams for IP traffic on trail sites, end-to-end connectivity where 3G site L3 router through L2 Switch using VLAN’s.
• Testing and correction of the XPD of the XPIC link before acceptance.

• Troubleshot and diagnosed telecom equipment issues, quickly made plans for repairs, and monitored use to rectify issues.
• R&R spares receive, dispatch, screening, repair, and clean equipment with isopropyl alcohol acid.
• Prepared FR reports.
• Screening and diagnosing faulty spares.
• Tracking of faulty equipment and an online application for faulty equipment replacement or repair.
• Screening and diagnosing faulty spare parts; performing all function parameters observed to operate in the lab.
• After screening, a daily, weekly, and summary tracker will be shared with management.

• QAQC Inspection, HSE Engineer.
• Site inspections and investigation management.
• Site inspections and investigation management.
• Quality Assurance: After PRE-PAT, the target was to audit the sites by utilizing the installation checklist of the new site. The goal is to achieve 20–30 percent auditing sites in order to measure the performance of the implementation department and sub-contractors.
  • Key Performance Index Report Based on the installation checklist and Tool Box Meeting (TBM-KY) form, the goal is to develop the KPI of the monthly report.
  • Safety and Security to provide work instructions regarding incidents, both technical and incidental.
  • Maintain and manage the documents according to the specifications of ISO 9001:2000
  • Training to provide training to the subcontractors and NEC employees regarding quality standards.
  • Safety awareness, toolbox meetings, Critical work Management, and Work Management
  • It is suggested to improve the quality parameters for normal link operations
  • maintains international QA standards. • Awareness, Basic Behavior Rules and General Regulations
  • Management must satisfy the quality control requirements to prevent batch problems.
  • Ensure HSSE, other labor practices, human rights, HIRA (Hazard Identification and Risk assessment), and personal protective equipment's (PPE)
  • (QA, QC, and EHS) to plan and organize trainings for survey and implementation teams.

I am currently working as Senior Engineer Technical at NEC Corporation and stationed at Customer Operation and Maintenance Department as a Technical Support Service, where my job responsibilities are

Technically supported all MW delivery project daily activities.
2: Supervise the operations technicians on site.
3: Plan preparation and assign tasks to team mates.
4: Maintain a smooth operational workflow. Submit technical reports to clients.
5: Manage the technical issues that appeared during the project implementation.

6: Ensure resource availability and allocation.
7: Deployed, Operation, Troubleshooting, and Tested Network Solutions Following Future Modern Network Demands, Such as MW.
8: Pre-swap alarms verification, post-swap alarms patching, and verification.
9: Acceptance of links in a cluster before swapping clusters.
10: Coordination with the Telenor counterpart POC for all cluster swap-related matters and issues. Meeting with customers.
11: Microwave Equipment Management, Field Support, and Implementation for NEC MW and NEC iPaso Series. Follow up with the subcontractor and customer.
12: Weekly meeting with customer for any issue related to Microwave for ongoing month planned sites for integration

13: Support the acceptance team for PAT, PAC, and FAC.

14:Intra-departmental coordination within the customer to resolve technical issues related to the operational network, i.e., QOS/VLAN/IP/MW Transport Network.

15: Support for Troubleshooting of MW Links, iPaso 1000/400/200, iPaso VR 10/VR4, iPaso EX, and UNMS.

16:VLAN and IP Planning for the MW Network, Project Leading for Traffic Shifting, and VLAN Rehoming.

17: resolved MW problems, improved operations, and provided exceptional client support.

18: Providing Field Operation with Technical Assistance and an Implementable Solution.

19: Reporting all transmission problems, network performance, and follow-up with field maintenance.

20:Prepare a daily MW implementation task tracker and progress reporting.

21: Fault handling and network restoration under the locked SLA.

22: Regular monitoring (Event Logs and LPMs (performance)) of MW links on EMS Terminal and Plan Investigation activities for links identified as problematic, within specified timescales.

23: Managing support services for operational issues 24/7 for the customer's MW Network.

24: Traffic, QOS, Throughput, and Latency Testing Expertise on MW Link through ETH Tester and Bert.

25: Deployed, new, optimized, trail link tested, and integrated test sites on the Layer 3 MW network for a POC trial project.

Worked with the post-sales department to lead the services domain of access, transmission, core network planning, deployment, integration, optimization, and maintenance services.
Monthly and yearly targets achieved on service procurement and project delivery with major vendors and operators, i.e., NEC, ZTE, Huawei, Nokia, Motorola, NTC,Television,Jazz, and PTCL.

• Procured and delivered multiple project services and solutions, i.e., DXX turnkey solutions for PTCL and SCO, in more than 800 cities.
• MW turnkey solution for PTCL, Witribe, Motorola, NEC, and Nokia on more than 4000 hops and RAN delivery services for Huawei, ZTE, Alcatel, and Nokia on 2G and 3G network installations and expansions.
• Worked as a back office engineer with the PTCL network on the Loop telecom NMS and DXX network.
• DXX nodes have Layer-2/3 configuration and media clearance with core locations.
• NEs visibility on SNMP-based iNMS. 1st and 2nd level support to provide TDM/IP bandwidth (STM-1 to STM64) iNMS installation, troubleshooting, and version upgrades on network bugs and new features.
• OSP DSLAM solution Installation and compliance testing for PTCL to support power and data over copper network
• Installation and commissioning of a Cambridge point-to-multi-point solution for Burraq Telecom.
• Installation of Nokia Ultra, Flexi, and MW links for Nokia Pakistan.

• Performed line-of-sight surveys (LOS).
• Technical Site Surveys (TSS) and combined surveys with site acquisition teams, RF teams, and the civil work team.
• Used the Pathloss Planning tool for path profile (terrain) generation for LOS reports and analysis of antenna heights to propose final transmission heights.
• TSS Reports preparation and submission to Telenor Pakistan.
• Used Nokia Net Act 4.1 for link budget generation.
• Managed the LOS team, verified LOS reports, and submitted LOS reports to customers as a transmission POC from NSN.
• Daily updated all technical reports on Nokia Online Sever.
• Training of teams for LOS and technical site survey.
  Plan and manage the MW network using the TX tools Pathloss 4, Map Info, and Netact.

Worked as an implementation engineer for various projects in Pakistan and Afghanistan as well. Below is the history of work performed during this tenure.

My responsibilities include

• Installation, configuration, and commissioning of SIAE microwave radios for the Motorola-MOI TERA Network.
• Worked as Team Lead Operation for SIAE Microwave Network (SLA contract).
• Media readiness and testing before integration of TERA BTS sites.
• DCN implementation on NEs to make them visible on SIAE NMS5UX.
• Responsible for 24*7 support to resolve critical, major, and minor issues that can cause any outages in the network.
• Registration and close follow up of trouble tickets till closure of ticket.
• Implementation completes the BTS site, DC Rectifier, BTS, battery bank, cabling, antenna and ACDB/DCDB.

• A battery test was performed with the NEC diagnostic tool.
• Battery refurbishment (repair with tool-rejected batteries, test in an artificial lab environment).
• A deep discharge test was performed with a load of 60A.
• Segregation of dead batteries and selecting batteries that will be processed for refurbishment.
• Successfully tested and integrated the VISION lithium-ion battery.
• Followed safety protocols and procedures to maintain a safe working environment.

• I worked on an O&M project for L2 support.
• DCN/IP planning for the management network of Mobilink.
• Troubleshoot operational NEC equipment (M/W links) as per the NOC escalation..
• Generate daily, weekly, and monthly reports of O&M activities.
• Network Management System (NMSJ) Implementation and Design: NEC Microwave Passolink V4, Mx, NEO, NEO CPV, Passo+.
• Responsible for providing O&M second- and third-level support for the NEC backbone.
• Troubleshooting in case of any problem regarding visibility in PNMS.
• Planning, implementation and reporting of PM/CM activities

• Level-2 Support for NMS 24*7.
• Managed MS Server and Workstation operating systems
• To create incidents of issues using the Trouble Ticket Tool.
• I kept detailed documentation on each support ticket and added lessons learned to the knowledge base.
• Escalation of all critical alarms to regional teams.
• Configuration of each installed NE.
• Keeping track of hourly network updates, downside count and network sites
• Exceeded SLA standards for response times and problem resolution.
• Established positive working relationships with users to quickly resolve problems.
• Monitoring and troubleshooting of microwave networks installed nationwide.

I worked as a Microwave Transmission Network Planning Engineer at NEC for the Telenor Project, where my job responsibilities were

• Designing, Network Planning, and Deployment of the MW Network.
• Radio Network Planning, TSS/LOS Survey, Path Analysis, Frequency Planning, Interference Analysis, Capacity Planning, and Test and Measurement of Installed Equipment.
• Frequency Plans, Link Budgets, and Using Pathloss.
• Implementation of the network plan.
• Managing subcontractors for smooth execution of the project.
• Weekly meetings with customers and subcontractors are necessary for the smooth execution of the project.

• Projects report to management and coordinate with regional teams to ensure deliverables.
• Site preventive maintenance audits and rectification reporting analysis to identify key areas to improve network performance.
• POC for site outage issues and KPI regulating issues.
• Operation and maintenance of NEC sites and weekly reporting to improve degradation issues.
• O&M of NEC sites and weekly reporting to improve degradation issues.
• NEC M.W. Commissioning and Maintenance and ABIS Traffic Troubleshooting.
• Supervision of installation and commissioning standards for the Telenor Project.
• High-level support for troubleshooting of MW links, Paso NEO, iPaso, VR, E-band, Multi-band, and EX.
• VLAN implementation and planning for the MW network.
• Fault analysis of MW in Network Operation Center (NOC)
• NMS solution through other MW links and an E1-to-LAN converter.
• Hands-on experience in the field for MW Mux, E1 to LAN converter, and troubleshooting.
• DCN connectivity plan and design for the new sites using the Netconfig Tool.
• Installation, Commissioning and Troubleshooting of NEC (Pasolink, Paso+, Pasolink MX Pasolink NEO, NEO/c and CX2200, iPasolink 200, 400, and 1000) radio equipment’s
• Supervising the Transmission and Data Network Implementation team, specifying network tests and acceptance rules, and conducting tests in conjunction with I&C.
• Managing subcontractors for smooth execution of the project.

• Worked as an implementation engineer for the installation, configuration, and commissioning of NEC Paso NEO links (more than 200 links) for Telenor backbone transmission.
• Acceptance and testing of TDM traffic using a BERT meter. Testing and correction of the XPD of the XPIC link before acceptance.
• Symbia is the first subcon to start the deployment of Telenor.

• power solutions designing and planning at Telco and no Telco Client.
• Coordinated with customers, resolved all technical issues and prepared documents.
• Maintained communication with internal stakeholders and provided mentorship for processes.
• Installation and commissioning rectifier rectifiers for Power one, Delta, Huawei, ZTE, Ericsson
• Designing and planning of power infrastructure upgrades and expansions at CORE sites with a loading forecast.
• 2V and 12V battery bank deployment projects.
• Solar Solution Designing from 4.5KW to 12KW Solutions and its End-to-End Deployment.
• Guided the teams to strictly follow the HSE rules during the workmanship on sites to avoid any mishap

• Deployment Complete LDI setup for Burraq.
• Deployment of DRAGON WAVE Microwave Systems
• Deployment of a Cambridge Broad Band point-to-point multi-point solution for Burraq Telecom's supervise I&C for Wi-tribe Microwave. Horizon Compact, Packet Served the Symbia for installation of LDI network for
  Burraq Telecom in various cities of Pakistan (During the installation of LDI-installed batteries, bank, inverter, rectifier, Gateway, media switch, router, Orthogon radio link, power distribution, different kinds of equipment, VoIP Gateways and IP PABX

Concept is the Manufacturer and service Provider Company for Telecommunication equipment, Pay Card
Phones, database software, and networks
● Desktop Support
● Customer Support and Service
● Installation of CMS and NMS for Pay phone monitoring.
● Pay Card Phone Cascading with CMS PMS
● Serviceand support NMS & SNMS based on Win2000 server.
● Sales and marketing demo new products to the company head.
● VPN Corporate and LAN WAN Complete
● Repairing modules and testing different hardware using precision technologies.
● Testing and troubleshooting of standard 48v Telecom, Voice communication system (VCS) for defense.
● Worked as a Technical Assistant in Production and Customer Support Department from October 2000 to December 2004.
● Module testing and troubleshooting of all kinds of Payphone/48V, 24V rectifier, LPU, SLPU, & MOU.
● Final test all kinds of payphones with NMS software, Network Management system of a payphone and E-PROM.

• Troubleshoot complex multi-vendor network service provider issues.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Network Management System operator's CSC shop making • PBX telephone network
• Check Balance Payphone unit's card.