Rahoul Rai

• Taught new associates sales tactics and performance improvement techniques.
• Helped sales professionals finalize customer sales and handled escalated concerns.
• Utilized company selling model to engage and connect customers with brand.
• Developed effective sales team members through highly individualized coaching.
• Developed and encouraged sales and promotional team members.
• Established action plans for team members and helped each person attain objectives.
• Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
• Maintained scorecards to track sales.
• Partnered with cross-functional departments to enhance the process flow.
• Supported sales team members to drive growth and development.
• Directed and coordinated products, services and sales activities.

HBFC is a pioneer of housing finance in Pakistan as it was founded in 1952 through an Act. Since then, it has been catering the need of house-mortgage facility in Pakistan.

• Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
• Recruited applicants for vacancies to fill open positions with qualified staff.
• Communicated with supervisors to plan and review employee evaluations.
• Created and updated personnel files by entering information in HRIS.
• Proactively identified and solved complex HR problems that impacted operations management and business direction.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Managed full-cycle human resource operational activities to maximize HR employee performance.
• Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
• Coordinated with managers to identify skill or knowledge gaps and implement training needs.
• Coordinated with managers to identify skill or knowledge gaps and implement training needs.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Approved new training techniques and suggested enhancements to optimize existing training programs.

• Established and maintained quality strategic client relationships to deliver responsive client service and enhance new business opportunities.
• Developed and maintained relationships with local real estate agents.
• Met with applicants to obtain information for loan applications and answer questions about loan process.
• Helped clients fill out loan applications and find ideal loan options.
• Gathered client debt, credit and income information to determine loan eligibility.
• Informed customers of application deadlines, approvals and denials.
• Complied applications and paperwork and double-checked for accuracy.
• Submitted applications to credit analysts.
• Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
• Educated customers regarding actions and strategies for debt repayment.
• Kept detailed records regarding approved, denied and received loan applications.
• Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
• Analyzed new markets and developed referral networks to locate new loan prospects.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Collaborated with company teams to expedite loan approval processes.
• Set up debt payment plans based on client credit, income and assets.