Automobile
Rahim Imran
Dispatcher
Lahore
Summary
I have several years of experience in managing teams and handling client acquisition. I started working as a dispatcher for various truck companies and moved on to a more active role in managing dispatch teams. Dealing with clients, and allocating the right load and routes is my forte. However, my experience as a manager extends beyond this as I have managed customer care and sales in various other industries relating to food, transportation, and logistics
Overview
5
5
years of professional experience
Work History
Senior Dispatcher
Rolling Stone Freights
07.2023 - 08.2024
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in freight status
- Collaborated closely with other departments within the organization to optimize workflow processes across teams
- Enhanced team productivity by providing ongoing training and support to dispatch staff
- Assisted in resolving customer complaints and grievances
- Supervised team of 4 employees and provided training focused on maximizing overall performance
Dispatcher
Rolling Stone Freights
06.2022 - 06.2023
- Directed dispatching, routing, and tracking of upto 3-4 fleet vehicles at a time.
- Communicated with drivers and relevant people to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a smooth workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Sales Representative
IZU Enpterprises
11.2021 - 05.2022
- Expanded customer base through cold calling, networking, and relationship building
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed
- Developed strong rapport with customers and created positive impression of business
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
Email Support Executive
Mindbridge
04.2019 - 10.2019
- Handled escalated cases efficiently by collaborating with relevant teams or higher management when necessary
- Implemented feedback from supervisors into daily work routines, resulting in improved performance metrics
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries
Education
A-Level - Engineering (Pre-Engineering)
Beaconhouse School System
Johar Town, Lahore06.2019
O-Levels - Science Education
Beaconhouse School System
Johar Town, Lahore06.2015
Skills
Mentoring and training
Positive communication skills
Dispatch Coordination
Customer Relations
Customer Service
Multitasking
Interpersonal Skills
Task Prioritization
Adaptability
Interests
Parrots
Video Games
Timeline
Senior Dispatcher
Rolling Stone Freights
07.2023 - 08.2024
Dispatcher
Rolling Stone Freights
06.2022 - 06.2023
Sales Representative
IZU Enpterprises
11.2021 - 05.2022
Email Support Executive
Mindbridge
04.2019 - 10.2019
A-Level - Engineering (Pre-Engineering)
Beaconhouse School System
O-Levels - Science Education
Beaconhouse School System
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