Raheel Niaz

• Confer with clients to identify and document requirements
• Design, develop, integrate, test and implement information systems business solutions
• Act as a liaison between the business units, oracle teams and support teams
• Conduct tests to ensure the reliability, accuracy, and functionality of system changes and enhancements
• To resolve ERP Help desk complaints regarding issues by the user`s daily
• Hands on OTBI Reports and DocuSign

Project: KOPAK Chemicals & Paints Ltd.

• Led scoping meetings and facilitated business blueprint sessions to elicit requirements and identify critical business GAPs.
• Directed project scope, encompassing project planning, business process mapping, blueprinting, MS VISIO design, configuration, and technical environment setup.
• Ensured consistent communication by delivering timely project updates to clients throughout the project lifecycle.
• Executed comprehensive User Acceptance Testing (UAT) across the project scope, ensuring robust functionality.
• Designed tailored training plans and conducted user training sessions, enhancing system proficiency.
• Orchestrated successful end-to-end implementation, ensuring a seamless transition for the business.
• Resolved implementation challenges proactively and provided exceptional pre- and post-implementation support to clients.

• Engaged in systems analysis, design, maintenance, and enhancement for critical applications across Oracle and Legacy Modules.
• Formulated solutions aligned with user requisites, composing functional documents and collaborating with the technical team to ensure successful development, testing, and User Acceptance Testing (UAT).
• Contributed to the Oracle R12.1.2 to R12.2.5 upgrade, leading testing cycles and efficiently resolving associated challenges.
• Proficiently customized and personalized approvals via Oracle Approval Management (AME).
• Initiated and tracked Service Requests (SRs) with Oracle Global Team, streamlining issue resolution processes.
• Proactively addressed ERP Help desk complaints, providing timely solutions to daily user issues.
• Demonstrated adeptness in collaborating with diverse stakeholders including business users, technical teams, DBA teams, and Oracle representatives.
• Applied hands-on expertise in implementing Tableau desktop for dashboarding, data visualization, and analytics purposes.
• Demonstrated skill in designing dashboards handling substantial data volumes from diverse sources, such as SQL server and MS Excel.
• Employed experience to decipher BI needs, interpret business user requirements, and translate them into actionable reports.
• Managed concurrent tasks effectively, consistently meeting deadlines with precision.

• Delivered adept application support for end-users, effectively diagnosing and resolving issues.
• Ensured seamless daily data extraction for Business Intelligence operations.
• Orchestrated timely execution of jobs across various outlets, maintaining operational efficiency.
• Ensured uninterrupted connectivity between outlet systems and databases, promptly addressing connectivity queries and concerns.
• Spearheaded the creation and scheduling of jobs on AX, optimizing task management.
• Established new retail stores and employee stores within the AX system, streamlining expansion efforts.
• Orchestrated user setup, authorization control, and system maintenance, ensuring optimal functionality.
• Managed updates of barcode pricing, collaborating closely with the Supply Chain department.
• Provided essential support for the Enterprise Portal (EP) link system, enhancing overall system reliability.
• Effectively tackled day-to-day challenges associated with the AX application.

• Formulate, analyze, and propose effective business solutions to address specific operational needs.
• Deliver proficient technical and application support to end-users, adeptly troubleshooting issues.
• Conduct comprehensive training for business users on ERP applications and configurations.
• Lead process mapping sessions, facilitating seamless alignment between business processes and software functionality.
• Collaborate with business users to assist in Business Unit, Chart of Accounts, DMAAI, and AAI setup.
• Act as a liaison with the Finance team to provide support during month-end and year-end closing activities.
• Manage ERP user access and implement controls to ensure Segregation of Duties compliance.
• Ensure alignment of local User Defined Code (UDC) values with global data standards in the ERP system.
• Contribute to system upgrades and validation testing efforts.
• Analyze and rectify data discrepancies in Electronic Data Interchange (EDI) files.
• Provide support for third-party interfaces like RBSM utilizing EDI files.
• Played a pivotal role in setting up Master Data Management (MDM) for ME users.
• Manage Information Services (IS) incident and problem management.
• Establish a robust rapport with business users, showcasing strong interaction and collaboration skills.
• Technical Proficiency: Demonstrated expertise in Data Dictionary, DREAM Writer, Processing Options, Work Query, World Writer (reports), Menus, User Defined Codes (UDCs), Macro Scripting, and Security.
  

• Conducted comprehensive business process studies and performed thorough requirement analyses to devise optimal solutions.
• Executed functional consultancy and spearheaded the implementation of Oracle Applications, concurrently managing project aspects.
• Demonstrated a profound functional understanding of applications necessitating customization.
• Orchestrated effective coordination, analysis, and implementation planning in collaboration with relevant Heads of Departments for ERP implementation.
• Assessed business process requirements and recommended suitable solutions.
• Conducted gap analyses to identify essential functions or features absent in the ERP system, actively pursuing enhancements.
• Managed user creation, authorization control, and provided robust system support.
• Guided users in navigating and effectively utilizing various modules within the ERP system.
• Delivered invaluable post-implementation support, ensuring seamless transition and system stability.
• Proficiently resolved technical and functional issues raised through the ERP Help Desk, addressing user concerns on a daily basis.
• Assigned daily tasks to developers, optimizing workflow and task management processes.

• Executed precise module implementation within relevant departments, ensuring alignment with requirements.
• Collaborated closely with user departments to facilitate a seamless transition from ESCAPE to the new ERP system.
• Identified comprehensive report needs across departments, prioritizing essential reports for integration into the new ERP system.
• Designed and developed user-oriented reports, enhancing data accessibility and insights.
• Conducted rigorous testing of applications, forms, and reports, guaranteeing optimal performance.
• Ensured the seamless functionality of all forms and reports before deployment.
• Developed comprehensive training plans and conducted user training sessions, ensuring proficient system utilization.
• Consistently met and exceeded assigned targets, completing tasks with effectiveness and efficiency.
• Demonstrated adept task management skills, maintaining a high level of productivity on a daily basis.
• Proactively managed and resolved day-to-day issues pertaining to ERP applications, optimizing system performance.