Rafi Ahmed Awan
Karachi, Sindh,SD
Summary
Master's degree holder, IT diploma, and international professional certification, I have nine
years of diverse IT experience. Working as a brand manager with USA-based FBA seller at
Amazon, specialized in identifying non-selling products and conducting buy-box analysis.
Additionally, worked as an IT support engineer, handling Avaya Aura Configure, Avaya IP
Phones/Work Session Manager, System Manager, Application Enablement, CMS, Gateway,
and servers. also proficient in SQL server software, database creation, and big data analytics.
In digital marketing, excel in Facebook ads and Google Ads lead generation, sales optimization,
and product promotions. Your skills extend to creating reports in Excel, Power BI, and Tableau.
Overview
9
9
years of professional experience
Work History
Data Analyst
USA-based FBA Seller
05.2023 - Current
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Buy box analysis using multiple analytical methods Keepa, amz scout, and helium 10.
- New Products research and hunting through keepa Seller snapping.
- Compile a list of all products currently in inventory
- Identify non-selling products with little or no sales during a certain time period
- Emailing, Vendor co-ordination issue resolving regarding product complains
CO (I.T Support Engineer)
Call Centre MCC-15 Karachi, Pakistan
12.2019 - 04.2023
- Working on Avaya Contact Recorder Advance (ACRA), Contact Management System (CMS), Gateway, and servers. Third-party CDM software is integrated with Avaya Aura.
- Provide IT Support/Configure Avaya IP Phones/Work Session Manager,System Manager, Application Enablement Services.
- Working on Windows Server 2017/working on and configuring D-Link and Cisco switches.
- Developing plans and staying current on IT system developments.
- Applying descriptive analysis for finding useful insights for reporting and presentation on daily basis
Nutrition Information System Assistant
PPHI Sindh
12.2017 - 12.2019
- Working with SQL server software, create related databases and analytical templates for other data entry, summary, and presentation.
- Data formatting examine the data quality, clean up and delete duplicates before entering them, and report any issues to your immediate supervisor.
Database Assistant
DEVCON NGO
01.2015 - 12.2017
- Reporting data progress, analysis, and information to the Senior MIS Coordinator, presenting it in graph format for specific subjects.
- The task involves maintaining staff-related documentation, such as attendance registers and leave records.
- Manage proper filing of all data and information under the supervision of line manager
Education
Master of Arts - Economics
Shah Abdul Latif University
Khairpur, Sindh, Pakistan08.2016
Skills
- Data Visualization and Presentations
- Data Analysis
- Excel Functions
- Report Preparation
- Google Docs Spreadsheet
- Remote Desktop Support
- Software Installation
- Data Backup and Recovery
- Server Management
- Fast Typing Speed
- Accuracy and Attention to Detail
- Data accuracy
Timeline
Data Analyst
USA-based FBA Seller
05.2023 - Current
CO (I.T Support Engineer)
Call Centre MCC-15 Karachi, Pakistan
12.2019 - 04.2023
Nutrition Information System Assistant
PPHI Sindh
12.2017 - 12.2019
Database Assistant
DEVCON NGO
01.2015 - 12.2017
Master of Arts - Economics
Shah Abdul Latif University