Travel & Cultural Exploration
Rafia Shoaib
Retail Head
Lahore, Punjab,PB
Summary
Dynamic and results-driven professional with extensive experience in the travel industry. Began my career in customer service and progressively advanced to Client Relationship Manager, ultimately securing the position of Retail Head. Adept at managing teams, fostering leadership qualities, and building strong client relationships. Expertise in handling high-profile clients, corporate meetings, and ensuring seamless travel solutions.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Retail Head
Flight One
10.2017 - Current
- Leading and managing a team to ensure efficient client handling
- Meeting and negotiating with corporate clients for business development
- Specializing in visa consultancy for multiple destinations worldwide
- Designing and managing Umrah, tour packages, and itineraries
- Handling supplier negotiations and ensuring smooth execution of services
- Managing large group travel operations from planning to final execution
Front Desk & Admin
Aftab Associates
01.2015 - 12.2017
- Handled administrative tasks, front desk operations, and customer service coordination
Supervisor
Aftab Associates
01.2012 - 12.2015
- Managed marketing, sales, and telecommunication teams
- Led telephonic projects (CLT) and oversaw in-store teams
Education
Bachelor in Arts -
Punjab University
Skills
Team Leadership
Interests
Event Planning
Networking & Business Development
Reading & Researching Travel Trends
Photography – Capturing travel moments and experiences
Travel & Cultural Exploration, Event Planning, Reading & Researching Travel Trends, Photography – Ca
Dynamic and results-driven professional with extensive experience in the travel industry. Began my career in customer service and progressively advanced to Client Relationship Manager, ultimately securing the position of Retail Head. Adept at managing teams, fostering leadership qualities, and building strong client relationships. Expertise in handling high-profile clients, corporate meetings, and ensuring seamless travel solutions.
Timeline
Retail Head
Flight One
10.2017 - Current
Front Desk & Admin
Aftab Associates
01.2015 - 12.2017
Supervisor
Aftab Associates
01.2012 - 12.2015
Bachelor in Arts -
Punjab University
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