RAFI MUHAMMAD
Islamabad
Summary
Adept Developer with a proven track record at R Future BPO, specializing in Java and Python. Successfully resolved escalated customer complaints, strengthening client relationships while leading impactful training initiatives. Combines technical programming expertise with human resources management skills, reflecting operational excellence and strong interpersonal effectiveness. Career ambitions include further enhancing client satisfaction and driving team performance.
Overview
2
2
years of professional experience
Work History
Developer
R Future BPO
Lahore, Pakistan
02.2022 - 08.2024
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Programmer
Software House
- Java, HTML, C++
Education
BS - Computer science and technology
Yunnan technology and business university
China01.2017
Per-Engineering -
Peshawar model College
01.2016
BISEP - CSS (Science)
BISEP
01.2014
Skills
- Java
- HTML
- Python
- Microsoft Office
- Human resources management
- Operations management
Personal Information
- Date of Birth: 11/03/98
- Nationality: Pakistan
Timeline
Developer
R Future BPO
02.2022 - 08.2024
Programmer
Software House
BS - Computer science and technology
Yunnan technology and business university
Per-Engineering -
Peshawar model College
BISEP - CSS (Science)
BISEP
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