RAFFAY UL HAQ
Summary
Highly driven with background as Supply Chain and Sales. Experience includes managing diverse suppliers, identifying cost-saving opportunities, and enhancing sourcing processes for improved efficiency. Strengths include strong leadership, team building, negotiation skills, ability to analyze complex data sets, and effective communication. Made positive impact in previous work through strategic supplier partnerships and process improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Development Executive & Ops Planner
The Trucking Solutions
06.2024 - 09.2024
- Conducted market research to identify potential customers and industry trends.
- Identified opportunities for additional products or services based on customer needs.
- Resolved customer complaints promptly and professionally in order to maintain excellent customer relations.
- Built strong relationships with key accounts through effective communication and follow-ups.
- Generated reports on sales activities including new business development efforts.
- Monitored daily operations and reported irregularities to management.
Carrier Sales Rep - Dedicated Operations
Sage Freight
11.2022 - 02.2024
- Strategically planned and optimized logistics for 1,200 FTL shipments across USA & Canada lanes, utilizing the company's Transport Management System (TMS) to maximize profitability and meet customer requirements.
- Maintained consistent interaction with major retail and CPG customers, solidifying lasting partnerships through exceptional problem-solving skills and effective correspondence.
- Enabled transparency and trust by ensuring accurate load information updates in customer web portals on a timely basis
- Handled load tender management, delivery appointment booking, and pick-up date scheduling to ensure timely and complete deliveries.
- Engaged in collaboration with stakeholders to overcome transit obstacles and uphold streamlined operations within the supply chain
- Conducted regular reconciliations to support accounting in customer invoicing and enhance operational efficiency
- Analyzed KPIs like delivery performance and cost efficiency to identify areas of improvement
- Provided insights through operational dashboards for informed decision-making and continuous improvement.
Assistant Manager of Operations
Swyft Logistics Pvt
07.2021 - 07.2022
- Managed Inbound and Outbound teams of 250-300 staff in numerous warehouses located in Lahore and Sheikhupura.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Organized training sessions for staff members on various aspects of operations management.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Reduced process delay from 14 days to within 5 days by developing new process, enabling competitive advantage for sales.
- Designed optimal warehouse layout considering input from all stakeholders. Implemented inventory process resulting in elimination of missing shipments and a 35% increase in operational efficiency.
- Utilized Microsoft Excel and Google Data Studio to create Operational Dashboards that provided improved visibility into operational efficiency and facilitated cost analysis.
- Analyzed monthly performance reports, conducted field visits to vendor warehouses, and maintained strong vendor relationships by addressing their daily queries.
- Constructed an innovative dashboard for analyzing and monitoring the operational effectiveness of both active and inactive vendors. Additionally, tracked vendor retention to ensure ongoing performance.
Education
Bachelor of Science - BSc. Double Majors Economics & Business Management
Lahore School of Economics
06.2021
A levels -
Aitchison College
06.2016
O Levels -
Aitchison College
06.2014
Skills
- Distribution Strategy Development
- Collaborative Team Development
- Customer Relationship Management
- Data Insight Generation
- Inventory Management
- Operational Efficiency Enhancement
- Customer Relationship Management
- Strategic Business Development
- Supply Chain Coordination
- Revenue Strategy Development
- Six Sigma Certification
- Warehouse Management
- Team Leadership
- Strategic Leadership
Certification
- Lean Six Sigma Foundations
- Critical Thinking & Problem Solving
- B2B Sales
Languages
English
First Language
Urdu
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
Hobbies and Interests
- Travelling
- Sports
Values
- Respect
- Teamwork
- Scorecard
Timeline
Customer Development Executive & Ops Planner
The Trucking Solutions
06.2024 - 09.2024
Carrier Sales Rep - Dedicated Operations
Sage Freight
11.2022 - 02.2024
Assistant Manager of Operations
Swyft Logistics Pvt
07.2021 - 07.2022
Bachelor of Science - BSc. Double Majors Economics & Business Management
Lahore School of Economics
A levels -
Aitchison College
O Levels -
Aitchison College
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