Summary
Overview
Work History
Education
Skills
Timeline
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Rafay Niazi

Rafay Niazi

Islamabad

Summary

I bring structure to messy client problems—clear scoping, clean documentation, and follow-through that reduces repeat work.
Ex-S&P Global associate who triaged CIQ/CIQ Pro issues, routed them smartly in Salesforce, and closed the loop with Product/Tech/Content while training teammates and standardizing KBs.
Previously completed PwC audit work and served in ATC, which sharpened my risk awareness and decision speed.

Overview

5
5
years of professional experience

Work History

Air Traffic Controller

Pakistan Airforce
05.2022 - 10.2025
  • Coordinated aircraft movements to ensure safe takeoffs and landings in high-traffic environments.
  • Monitored radar systems for real-time tracking of flight paths and potential conflicts.
  • Communicated critical information to pilots, enhancing operational safety and efficiency.
  • Implemented safety protocols to minimize risks during flight operations and ground handling.

Client Service Associate

S&P Global Market Intelligence
01.2021 - 05.2022
  • Managed client inquiries, ensuring timely and accurate responses to enhance service satisfaction.
  • Coordinated with cross-functional teams to resolve client issues and streamline processes.
  • Developed training materials and mentored new hires.
  • Implemented feedback loops to gather client input, improving service delivery and client relationships.
  • Collaborated with sales teams to onboard new clients, providing a smooth transition experience for all parties involved.

Audit Associate

PwC
09.2020 - 11.2020
  • Conducted detailed financial audits to assess compliance with regulatory standards and internal policies.
  • Collaborated with cross-functional teams to streamline audit processes and improve overall efficiency.
  • Evaluated internal controls and risk management practices to enhance operational effectiveness for clients.

Education

Certificate - Accounting And Finance

ACCA
04-2026

Bachelor of Science - Accounting And Finance

Oxford Brookes University
09-2019

Skills

  • Composure under high pressure

  • Active listening

  • Critical thinking

  • Relationship building

  • Proficient in Microsoft office

  • CIQ & CIQ Pro Specialist

  • Proficient in Salesforce

  • Working knowledge of SQL

Timeline

Air Traffic Controller

Pakistan Airforce
05.2022 - 10.2025

Client Service Associate

S&P Global Market Intelligence
01.2021 - 05.2022

Audit Associate

PwC
09.2020 - 11.2020

Certificate - Accounting And Finance

ACCA

Bachelor of Science - Accounting And Finance

Oxford Brookes University

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Rafay Niazi