ADISHER STYLES
Operations Officer
Nassau
Summary
Experienced Business Banker with over 5 years of comprehensive banking experience. Proven track record in enhancing customer relations, driving sales, and implementing effective financial strategies. Dedicated and inspiring leader, deeply committed to fostering the growth and development of individuals within the professional realm.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Operations Officer 2
Commonwealth Bank
11.2023 - Current
- Responsible for effective cash management of the Branches Sub Treasury and Joint custody of the Banks Main Treasury
- Supervised cash supply operations for Customer Service Representative (CSR) counters, ensuring optimal cash flow.
- Effective management of the branch's cash, ensuring that cash orders and cash shipments are in line with the banks policies
- Maintained and accurately completed all departmental logs and financial records.
- Authorized cash transactions by approving and overriding cash limits as needed.
- Ensured secure handling of cash by managing teller lock-ups, as well as branch opening and closing procedures.
- Facilitated the training and development of CSRs by monitoring their progress and providing guidance.
Operations Officer 3
Commonwealth Bank
07.2023 - 11.2023
- Managed cash operations in dual custody with the Operations Officer 2, ensuring adequate cash availability for the ABM at all times.
Accurately balanced general ledger accounts and reconciled ABM reports daily.
Processed cheques for clearing efficiently, ensuring timely transactions.
Secured and distributed negotiable instruments in compliance with banking policies.
Oversaw end-of-day lock-up procedures for CSRs, maintaining security protocols.
Assisted in the training and development of CSRs, ensuring competency in assigned duties.
Branch Secretary
Commonwealth Bank
04.2023 - 07.2023
- Managed cash operations in dual custody with the Operations Officer, ensuring optimal cash availability for the ABM.
- Balanced general ledger accounts and reconciled ABM reports with accuracy on a daily basis.
- Processed cheque clearances efficiently to ensure timely transactions.
- Secured and distributed negotiable instruments in strict compliance with banking policies.
- Supervised end-of-day lock-up procedures for CSRs, maintaining adherence to security protocols.
- Supported the training and development of CSRs, fostering competency in daily banking operations.
Data Processor
Commonwealth Bank
06.2022 - 04.2023
- Reconciled and cleared general ledger accounts, ensuring accuracy and compliance.
- Processed external salary postings efficiently and in a timely manner.
- Maintained high accuracy in posting and updating customer information.
- Managed and maintained loan profiles, ensuring accurate record-keeping and data integrity.
Counter CSR / Foreign Exchange
Commonwealth Bank
08.2019 - 06.2022
- Delivered exceptional customer service by accurately processing transactions and addressing client needs.
- Handled cash transactions, including foreign currency exchanges, with precision.
- Resolved customer inquiries and concerns efficiently, ensuring high levels of satisfaction.
- Applied problem-solving skills to minimize disputes and enhance service efficiency.
- Provided product knowledge to customers and successfully cross-sold banking products and services.
Telephone Operator
Commonwealth Bank
06.2018 - 08.2019
- Collected and recorded customer details, including names, phone numbers, and the nature of inquiries, with accuracy.
- Managed high volumes of incoming calls, providing courteous and professional assistance to resolve customer concerns efficiently.
Education
Bachelor Business Administration - Human Resources Management
University of The Bahamas
05.2019 - 05.2023
Skills
- People leader
- Relationship Building
- Coaching and Training
- Decision Making
- Knowledge Retention
- Conflict Resolution
- Time Management
- Attention to Detail
- Organized
- Book Keeping
- Financial Management
- Microsoft Office
- Company Software Programs
Timeline
Operations Officer 2
Commonwealth Bank
11.2023 - Current
Operations Officer 3
Commonwealth Bank
07.2023 - 11.2023
Branch Secretary
Commonwealth Bank
04.2023 - 07.2023
Data Processor
Commonwealth Bank
06.2022 - 04.2023
Counter CSR / Foreign Exchange
Commonwealth Bank
08.2019 - 06.2022
Bachelor Business Administration - Human Resources Management
University of The Bahamas
05.2019 - 05.2023
Telephone Operator
Commonwealth Bank
06.2018 - 08.2019
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