Rabia Salman
Call Centre Agent (Ph no.0337-0480898)
Lahore,Punjab
Summary
I am practical person with an amiable disposition and strong cultural values. Call center Analyst, responsible for Resolving problems by clarifying issues, researching and exploring answers and alternative solutions; and implementing solutions; and escalating unresolved problems. I believe I have good communication skills that would provide transparency and productivity in the organization.
CAREER OBJECTIVE
To work as a call center agent for an insurance company where my knowledge on insurance products , and ability to provide fast and accurate information would help the management in growing business.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Support Agent
Person
Lahore
09.2021 - 08.2023
KEY SKILLS
- Adapt at working in a fast -paced environment
- Fast accurate and have great attention to detail
- Ability to learn new skills
- Skilled in dealing with difficult customers
- Flexible to work in any shift
- Patient, excellent communication, listening and persuasion skills
- Ability to speak and write in English language
WORK EXPERIENCE
- Senior Teacher(Science and Computer)and Incharge of Science Department
- Incharge of Social Science Society( Avalon High)
Education
Bachelor of Science - BSC Biochemistry
Punjab University
Lahore 09.2006 - 06.2008
Skills
Staff education and training
Customer service expert
Excellent Communication
MS Office
Good Telephone Etiquette
Multitasking Abilities
Timeline
Customer Service Support Agent
Person
09.2021 - 08.2023
Bachelor of Science - BSC Biochemistry
Punjab University
09.2006 - 06.2008