Rabia Rajpoot

1. Administrative Support: Providing comprehensive administrative assistance such as managing calendars, scheduling meetings, and handling correspondence.

2. Office Organization: Implementing systems to enhance office efficiency, including file management, supply inventory, and workspace layout optimization.

3. Communication Skills: Excelling in written and verbal communication to effectively interact with colleagues, clients, and vendors.

4. Time Management: Prioritizing tasks, managing deadlines, and optimizing workflow to ensure timely completion of projects and assignments.

5. Customer Service: Delivering exceptional service to internal and external stakeholders, addressing inquiries, and resolving issues promptly and professionally.

6. Project Coordination: Overseeing projects from initiation to completion, coordinating resources, and ensuring project objectives are met on time and within budget.

7. Technology Proficiency: Utilizing office software suites (e.g., Microsoft Office), email systems, and other digital tools to streamline processes and enhance productivity.

8. Team Leadership: Providing guidance, mentoring, and supervision to administrative staff, fostering a positive work environment, and promoting teamwork.

9. Problem-Solving: Identifying challenges, analyzing root causes, and implementing effective solutions to enhance office operations and address issues as they arise.

10. Adaptability: Quickly adapting to changing priorities, environments, and technologies to maintain productivity and effectiveness in the workplace.

✅ Managed daily office operations, ensuring smooth workflow.
✅ Supervised administrative staff and assigned tasks efficiently.
✅ Maintained office budgets, expenses, and financial records.
✅ Handled correspondence, scheduling, and meeting coordination.
✅ Ensured office supplies, equipment, and facilities were well-maintained.
✅ Assisted HR in recruitment, onboarding, and employee documentation.
✅ Implemented new office policies to improve efficiency.

1. Product Knowledge: Thorough understanding of travel destinations, accommodation options, transportation services, and other related products to provide accurate and comprehensive information to customers.

2. Customer Service Excellence: Demonstrated ability to deliver exceptional customer service by addressing inquiries, resolving issues, and assisting customers in planning their travel itineraries with a friendly and professional demeanor.

3. Reservation Systems: Proficiency in using reservation systems and booking platforms to make f light, hotel, car rental, and tour reservations, ensuring accuracy and efficiency in processing bookings.

4. Problem-Solving Skills: Effective problem-solving abilities to handle customer complaints, resolve booking discrepancies, and address unexpected travel disruptions such as flight delays or cancellations.

5. Communication Skills: Strong verbal and written communication skills to effectively communicate with customers, colleagues, and travel service providers, ensuring clear and accurate information exchange.

6. Multitasking: Ability to handle multiple tasks simultaneously, such as answering phone calls, responding to emails, and managing reservation requests, while maintaining a high level of service quality and attention to detail.

7. Cultural Sensitivity: Awareness and sensitivity to cultural differences when interacting with customers from diverse backgrounds, ensuring respectful and inclusive service delivery.