Rabia Fazli

Responsibilities:

• Serving as a senior executive, working directly with the President to advance the organization's mission.

Key Accomplishments:

• Strategic planning, operational oversight, and representing the foundation to the public and key stakeholders. This role involves broad leadership duties and requires acting as the head of the organization in the President's absence.

• Improved operational efficiency and alignment with corporate objectives by enhancing workflows within the Sales and Operations department.
• Successfully led the full lifecycle implementation of Tawal's Tower Management System, from proposal drafting and RFP development to vendor evaluation and selection.
• Played a pivotal role in the digital transformation of core business, resulting in streamlined operations and improved interdepartmental coordination.
• Strengthened compliance and governance by conducting thorough internal audits, ensuring adherence to company standards and timely task execution.
• Facilitated effective collaboration with external auditors, contributing to successful regulatory audits and improved transparency across operational functions.

Responsible for:

• Managing WOMART project in UAE of FACE (a foundation based in Pakistan- face.pk)

• Taking care of the e-commerce activities of the website and its updates whenever required

• Marketing and Sales of WOMART products online

• Providing recommendations in coordination with elements and structure of website and web pages

• Providing recommendations and executing strategies for content development in coordination with SEO goals

Key Accomplishments:

• Managed to take the WOMART project of FACE from design to an active project in a period of 1 year

• Provided web presence in Dubai to the WOMART project (www.womart.ae) and helped in increase of sales of WOMART

Responsible for:

• Supervising/managing carers and taking care of carer’s Disclosure and Barring Services (DBS) checks

• Assessing and recruiting new carers, clients and new packages

• Being a keyworker for clients, managing complaints and queries

• Handling client issues with schedules, managing them as required and prioritizing to meet unexpected emergencies

• Liaising between clients, careers, management, Social Services and social workers

• Scheduling care visits (ROTA making) using MS office applications and auditing carer’s attendance record books

• Carrying out periodic on-call duty

• Office Administration and management (records keeping, filing, etc.), preparing emails, presentations and answering calls

• Collating background information to ensure that finance dept. has the required information to invoice or correct financials

• Organizing meetings and recording minutes of board, senior management and client meetings to ensure accurate records are maintained of all action points for implementation

Key Accomplishments:

• Contributed to a 10% increase in packages/revenues by a more efficient ROTA planning

• Recruited more productive candidates for the company to improve company's performance

• Organized and managed the office and filing system to a more efficient filing record system

Responsible for:

• Planning, implementing, organizing, and evaluating required activities for a start-up operation in conjunction with company’s owner, architect, and builders

• Identifying and capitalizing a customer base by carrying out detailed market research and situation analysis

• Designing the premises layout for the business as per set instructions

Key Accomplishments

• Acquired a strategically placed property for the business, securing 20% amount by avoiding planned property auction

• Credited for increasing property value by more than £100K by tactfully spending £60K refurbishment cost

• Achieved bottom-line results by creating a five years’ business plan for marketing, finance, and services division

Responsible for:

• Conducting complete ordering process for the execution of customer contracts/projects (using SAP R83, SAP P20, ECON, AOP, IPC, ICON)

• Logistics related tasks for complete customer delivery (Global/local materials and services and executing the timely flow of demand planning, ordering and invoicing)

• Acting as the main point of contact for customer service and routine logistics support

• Supporting Customer Team to ensure timely booking of orders, sales and invoicing

• • Acting as key interface to the customer/account providing day-to-day logistics support including reporting (order base, etc.)

• Receive and validate customer purchase order; enter, schedule, and confirm sales order

• Administering all aspects of customer Purchase Orders, transportation, and foreign trade

• Manage shipping, transportation, foreign trade and handle customer related quality issues, e.g., shortages and complaints

• Controlling of inter-company value flow, check invoice trigger and ensure correct invoice

• Arranging meetings to discuss progress reporting while recording minutes for future reference

Key Accomplishments:

• Directed the ordering process and executed customer contracts on SAP-ERP, resulting in on-time deliveries

• Trained members of the staff on new ordering system, achieving significant improvement in order processing

• Finalized orders before cut-off dates and skillfully managed expectations of the key stakeholders

Responsible for:

• Organizing, directing and controlling the operations of the Information Systems and Data Processing department

• Order processing of third-party equipment

• Overseeing the recruitment and training of computer analysts, programmers and other technical personnel in the company

• Streamlining and optimizing the delivery by arranging weekly meetings with the project team to discuss the project status

Key Accomplishments:

• Worked in a team and steered a €10M project from conception to completion

• Proactively multitasked, planed, and led demanding administrative operations in a challenging environment