Raahima Naveed Zaman

Work History

New Look White City

07.2023 - Current

Managed everything related to cash management i.e
Cash reconciliation, banking, safe reconciliation, banking dispatch, cash loss
Looked after administrative tasks such as weekly admin paperwork, storing customer records, monthly archiving
Recruiting individuals for specific roles
Stock management
Line managing a team of 10 staff members, carrying out initial inductions and trainings
On-the-job training, probation reviews with team members
Nominated to be the Your Voice Representative for the White City Store, which gave me a chance to interact with managers from other stores in the territory to discuss the current situation of the store and what we can do to make it better
Learned Visual Merchandising.

New Look White City

04.2023 - 07.2023

Ensuring weekly KPI targets are met
Cash Reconciliation
Assisting customers and dealing with enquiries in store
Processing cash, card and online payments
Cash Reconciliation
Managing returns and refunds
Arranging shelves and on promotional displays
Sorting new stock and delivery
Delivered superior customer assistance, achieving high customer satisfaction scores and consistently meeting or exceeding monthly sales targets
Executed efficient sales transactions with precision, utilizing effective upselling techniques to contribute to revenue growth
Maintained comprehensive product knowledge, ensuring accurate and helpful communication with customers, while also contributing to an organized and visually appealing sales floor
Addressed customer concerns promptly, maintaining a positive attitude, resulting in positive feedback, increased loyalty, and repeat business
Contributed to effective inventory management and collaborate with team members to achieve overall store goals, fostering a positive working environment.

Defense Housing Authority

06.2022 - 09.2022

Collaborated with team members to help expand marketing channels.
Helped with planning and hosting of marketing events.
Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Contributed to mock-ups, email campaigns, and social media content.
Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Shadowed meetings and observed marketing director to grow professional experience.

Mango Pakistan

08.2020 - 06.2021

Maybelline Pakistan

06.2019 - 04.2020

Initial 2 month training
Ensuring weekly targets are met
Merchandising shop window and shop floor to maximize sales opportunities and highlight promotions and new product lines
Brand advertising & campaigning
Assisting colleagues to achieve high-quality customer service, volunteering to cover absences
Comprehensive knowledge of products with ability to make expert recommendations to customers
Dealt with frustrated customers in a calm and friendly manner, resolving complaints as first point of contact wherever possible
POS System.

Askari Bank

06.2019 - 09.2019

Developed strong written and verbal communication skills.
Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Worked with HR team to coordinate company events.