Quratulain Zafar
Karachi,Pakistan
Summary
Highly accomplished and results-driven HR Professional with 10 years of experience leading successful HR initiatives and employee development drives including Talent Acquisition, Organizational Development, Data Management, Training & Development, Performance Management and other related HR Operations. Seeking a challenging position in a dynamic organization to leverage my expertise and creativity in driving excellence and achieving company goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Senior Manager HR Operations
ATCO Laboratories Limited
Karachi, Sindh
09.2024 - Current
- Develop and implement HR policies and procedures aligned with company goals and pharmaceutical regulations.
- Lead and manage HR operations, including Field Force recruitment, onboarding, payroll, benefits administration, and employee records management.
- Partner with department leaders to support workforce planning, talent acquisition, and retention strategies.
- Design and execute performance management programs to drive employee development and accountability.
- Oversee compensation structures and benefits programs to ensure market competitiveness.
- Foster a culture of engagement and continuous improvement through employee relations initiatives.
- Conduct regular audits of HR processes and systems to ensure efficiency and compliance.
- Develop and manage HR budgets and report on key HR metrics.
- Lead and mentor the HR operations team, ensuring professional development and performance excellence.
Executive Manager HR
Domino's Pizza Pakistan
Karachi, Pakistan
06.2018 - 09.2024
- Company Overview: Hilal Retail Bands
- Talent Acquisition (All steps From Employee Requisition till onboarding)
- Training & Development (TNA, Training Execution Plan, Training Evaluation)
- Organizational Development (Policies & Procedure Development, Review & Updating, Employee Engagement)
- Performance Management (Appraisal and variable pay programs)
- Payroll Management
- Having commenced my journey with Domino's Pakistan in June 2018 as an Assistant Manager HR, I now serve as the Executive Manager HR for the company, overseeing nationwide HR operations
- This pivotal role involves overseeing a team of HR professionals and spearheading the management of the following functions
- Hilal Retail Bands
Senior HR Officer
Shield Corporation Limited
10.2014 - 05.2018
- Employee Facilitation
- Recruitment & Selection
- Performance Management (From Performance Evaluation, till increments)
- Training & Development
- Organizational Development (Policies & Procedure Review & Updating)
HR Officer
Grey Mackenzie Restaurants International Ltd.
12.2013 - 09.2014
- Data Management
- Leave and Attendance Record Management
- Documentation and General HR Functions
- Recruitment & Selection
Education
MBA - HR
Shaheed Zulfiqar Ali Bhutto Institute of Science and technology (SZABIST)
07.2012 - 12.2013
MBA - Finance
University of Karachi
01.2010 - 12.2010
BBA -
University of Karachi
01.2007 - 12.2009
Intermediate -
Aga Khan Higher Secondary School
01.2005 - 12.2006
Matriculation -
Habib Girls' School
01.2003 - 12.2004
Skills
- Punctuality and High Energy
- Effective Persuasion and Communication Expertise
- Thriving in Challenging Environments
- Initiative taking
- Business acumen
- Organizational development
- Cross functional collaboration
- Performance management system design
- Change management implementation
- Team leadership and staff coordination
- Employee Engagement
- Talent Acquisition
- Workforce Planning and Productivity Improvement
Languages
English
Urdu
References
Available on request
Timeline
Senior Manager HR Operations
ATCO Laboratories Limited
09.2024 - Current
Executive Manager HR
Domino's Pizza Pakistan
06.2018 - 09.2024
Senior HR Officer
Shield Corporation Limited
10.2014 - 05.2018
HR Officer
Grey Mackenzie Restaurants International Ltd.
12.2013 - 09.2014
MBA - HR
Shaheed Zulfiqar Ali Bhutto Institute of Science and technology (SZABIST)
07.2012 - 12.2013
MBA - Finance
University of Karachi
01.2010 - 12.2010
BBA -
University of Karachi
01.2007 - 12.2009
Intermediate -
Aga Khan Higher Secondary School
01.2005 - 12.2006
Matriculation -
Habib Girls' School
01.2003 - 12.2004
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