Quratulain Chaudhry
Banker
Islamabad
Summary
Highly motivated and results-driven professional with 14 years of experience in banking operations and branch management. Seeking a new challenge to utilize my leadership skills and expertise in supervising branch managers and overseeing day-to-day activities to drive operational efficiency and achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Cluster/Area Manager
JS Bank
Islamabad
01.2022 - Current
- Manage and supervise a portfolio of [number] branches within the assigned area, ensuring seamless operations and adherence to bank policies and procedures
- Provide guidance and support to branch managers to achieve sales targets, improve customer service, and maximize profitability
- Conduct regular performance evaluations, set performance goals, and implement strategies to enhance staff productivity and motivation
- Analyze key performance indicators (KPIs) for each branch and develop action plans to address areas of improvement
- Collaborate with regional and executive management to align operational strategies with the bank's overall objectives
- Monitored the financial performance of each branch and took corrective actions to meet revenue and profitability targets
- Conducted regular training sessions and workshops for branch staff to enhance their product knowledge and sales skills
- Acted as a point of escalation for complex customer issues, resolving them promptly to ensure customer satisfaction and retention.
Branch Manager
JS Bank
Islamabad
01.2019 - 01.2022
- Successfully managed day-to-day operations of a high-performing branch, achieving consistent sales growth and customer satisfaction
- Led a team of [number] employees, providing coaching and mentoring to foster a culture of excellence and teamwork
- Developed and executed marketing strategies to attract new customers and expand the branch's customer base
- Ensured compliance with regulatory guidelines and internal policies to mitigate risks and maintain the bank's reputation
- Implemented cost-saving initiatives, resulting in increased operational efficiency and reduced overhead expenses.
Floor Manager
JS Bank
Islamabad
01.2014 - 01.2019
- Team Management: Supervise, train, and motivate a team of banking staff, including tellers, customer service representatives, and other floor personnel
- Customer Service Excellence: Ensure that all customer interactions are handled professionally and efficiently, resolving any issues or complaints promptly
- Operational Oversight: Monitor and manage daily banking operations, including cash handling, account opening, loan processing, and transaction processing
- Staff Scheduling: Create and maintain staff schedules to ensure adequate coverage during business hours and peak periods
- Performance Evaluation: Conduct regular performance evaluations for team members, providing feedback and identifying areas for improvement
- Training and Development: Coordinate and provide ongoing training to staff on banking products, services, sales techniques, and customer service best practices
- Compliance and Risk Management: Ensure compliance with all regulatory requirements, internal policies, and security measures to mitigate potential risks
- Sales and Cross-Selling Support: Collaborate with sales teams to promote banking products and cross-selling opportunities to customers.
Relationship Manager
JS Bank
Islamabad
01.2012 - 01.2014
- Client Relationship Development: Build and nurture strong relationships with high-value clients, understanding their financial goals, needs, and risk appetite
- Sales and Business Development: Identify and pursue new business opportunities to expand the bank's client base and increase revenue
- Needs Analysis: Conduct thorough financial assessments of clients' portfolios, analyzing their investment preferences, cash flow, and risk tolerance
- Tailored Financial Solutions: Recommend and present customized banking products, investment options, loans, and other financial services that align with clients' needs and goals
- Account Management: Oversee and manage client accounts, ensuring regular reviews and proactive communication to maintain customer loyalty.
Business Development Officer
JS Bank
Islamabad
01.2011 - 01.2012
- Client Portfolio Management: Assist Relationship Managers in managing a portfolio of clients, ensuring regular communication and addressing their banking needs
- Customer Relationship Building: Build and nurture strong relationships with clients, ensuring a deep understanding of their financial goals and requirements
- Financial Analysis: Analyze client financial data, credit histories, and investment objectives to recommend suitable banking products and services
- New Client Onboarding: Support the onboarding process for new clients, ensuring that all necessary documentation and compliance requirements are met
- Cross-Selling: Identify opportunities to cross-sell various banking products, such as loans, investment products, insurance, and other financial services
- Customer Service: Provide prompt and efficient customer service, addressing client inquiries, and resolving any issues in a timely and professional manner
- Account Maintenance: Oversee the maintenance of client accounts, including updating customer information and handling account-related requests.
Executive office Manager
Islamabad
01.2010 - 01.2011
- Provide comprehensive administrative support to senior executives, including managing schedules, organizing meetings, and coordinating travel arrangements
- Communication Management: Facilitate communication between executives and various internal and external stakeholders, ensuring messages are clear and timely
- Correspondence and Documentation: Draft, proofread, and edit emails, letters, reports, and other documentation on behalf of executives, maintaining a high standard of accuracy and professionalism
- Meeting Coordination: Plan, schedule, and prepare agendas for executive meetings, record minutes, and follow up on action items
- Travel Coordination: Arrange travel itineraries, accommodations, and transportation for executives, ensuring smooth and efficient travel plans
- Expense Management: Handle expense reporting and reimbursement processes for executives, keeping accurate records and adhering to company policies
- Office Management: Oversee the day-to-day operations of the executive office, including supply management, vendor relationships, and office organization.
Sales Executive
Microtrack
Islamabad
01.2008 - 01.2010
- Lead Generation: Conduct research to identify potential customers, obtain contact information, and generate a database of leads to pursue tele sales opportunities
- Outbound Calling: Initiate outbound calls to prospective customers, introduce our car tracking products, and create interest in our services
- Product Presentation: Deliver persuasive and informative presentations over the phone, highlighting the features, benefits, and competitive advantages of our car tracking solutions
- Needs Analysis: Listen attentively to customers' requirements, understand their needs, and tailor product offerings to address specific concerns or preferences
- Sales Pitch: Effectively articulate the value proposition of our car tracking products and answer any questions or objections raised by prospects
- Quota Achievement: Meet or exceed weekly and monthly sales targets to contribute to the overall revenue goals of the company
- Sales Documentation: Maintain accurate and up-to-date records of all sales interactions, customer information, and progress in the company's CRM system
- Follow-up and Nurturing: Conduct regular follow-up calls and emails to nurture leads and build ongoing relationships with potential customers.
Education
BA in Bachelors of Art -
Al-Khair University
BTEC - undefined
5 HND Diploma - Business
Roots IVY International College (RIIC)/Roots College International
Skills
Strong leadership and team management abilitiesundefined
Timeline
Cluster/Area Manager
JS Bank
01.2022 - Current
Branch Manager
JS Bank
01.2019 - 01.2022
Floor Manager
JS Bank
01.2014 - 01.2019
Relationship Manager
JS Bank
01.2012 - 01.2014
Business Development Officer
JS Bank
01.2011 - 01.2012
Executive office Manager
01.2010 - 01.2011
Sales Executive
Microtrack
01.2008 - 01.2010
BA in Bachelors of Art -
Al-Khair University
BTEC - undefined
5 HND Diploma - Business
Roots IVY International College (RIIC)/Roots College International
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