Qurat-ul-ain Rafiq
Deputy Manager Human Resources
Lahore
Summary
Human Resource Manager with 5 years of progressively responsible human resources experience in recruitment, employee relations and performance management. Manages staff with patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts. Proven leadership with results-driven mentality and in-depth knowledge of HR development processes and related disciplines. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in Services and Fintech industry compliance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Deputy Manager of Human Resources
E-Processing Systems Limited
Lahore
09.2022 - Current
- Conducted job audits to determine job duties and requirements, develop and maintain job descriptions and maintain job classifications.
- Conferred with supervisors to review, determine and recommend actions relative to human resource matters.
- Assisted Human Resources Director in managing and supporting development and operation of HR.
- Led, supervised, guided and trained departmental staff and provided general oversight of employment, payroll and record keeping functions.
- Organized employee relations activities to enhance employee morale and foster supportive work environment.
- Oversaw and approved offers of employment for salaried and hourly positions to encourage legally compliant hiring process.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Human Resources Specialist
Systems Limited
Lahore
06.2022 - 09.2022
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Developed and coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
Human Resources Manager
Argon Tech || Viltco Technologies
Lahore
10.2020 - 06.2022
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Processed employee claims involving performance issues and harassment.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Devised hiring and recruitment policies for 100+ employee company.
- Structured compensation and benefits according to market conditions and budget demands.
- Coordinated technical training and personal development classes for staff members.
Marketing Executive || Human Resource Executive
Governor House || Sarwar Foundation
Lahore
02.2019 - 10.2020
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Completed quarterly forecasting and monthly financial reviews.
- Engaged, informed and supported staff on media and marketing outcomes.
- Developed innovative and targeted collateral to support overall branding objectives.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Established targets for social media platforms to reflect business objectives.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Planned and executed events and marketing programs to increase qualified leads.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
Administrator
K.S Academy
Lahore
01.2017 - 11.2018
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Collected, arranged, and input information into database system.
Education
BSCS Hons - Computer Science
Lahore Garrison University
Lahore 10.2015 - 07.2019
Skills
Training programs
Timeline
Deputy Manager of Human Resources
E-Processing Systems Limited
09.2022 - Current
Human Resources Specialist
Systems Limited
06.2022 - 09.2022
Human Resources Manager
Argon Tech || Viltco Technologies
10.2020 - 06.2022
Marketing Executive || Human Resource Executive
Governor House || Sarwar Foundation
02.2019 - 10.2020
Administrator
K.S Academy
01.2017 - 11.2018
BSCS Hons - Computer Science
Lahore Garrison University
10.2015 - 07.2019
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