Summary
Overview
Work History
Education
Skills
Cricket
Timeline
Generic
Qasim Raza

Qasim Raza

Manager/Social worker/Legal advisor/GM/Supervisor
Gujrat,Punjab

Summary

Astute [Job Title] with extensive experience developing improved corporate policy and strategy. Adept in motivating high-performing, compliant HR, payroll and recruitment teams. Aids smooth business operations through successful implementation of key process improvements. Forward-thinking HR leader with proven record in improving personnel management strategies to enhance workforce morale and performance. Decisive and strategic planner with strong history in [Type] industry. Accomplished human resources professional specialising in [Area of expertise]. Meticulous and focused to deliver targeted policy and process improvements. Proven track record of improving staff performance and retention for enhanced business operations. Customer-oriented General Manager with [Number] years of experience. Adaptive and deadline-oriented with capacity to execute multiple projects in high-stress environments. Meticulous leader and strategic planner with strong managerial acumen. High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Results-focused [Job Title] offering [Number] years of progressive leadership experience. Transforms teams to drive financial and operational success. [Area of certification] qualified. Motivated and committed student with passion for helping others receive much-needed support. Shows excellent communication and interpersonal skills to build trust with people from diverse backgrounds. Prepared to learn quickly and support team. Empathetic and persuasive individual with background in evaluating and addressing individual client needs and concerns. Experienced at conducting individual and group interviews to assess needs and situations. Responds calmly to manage crisis and emergency situations. Dedicated and dependable individual with strengths in communication and emotional intelligence. Focused on using comprehensive education and training to build career foundation. Seeks out opportunities to gain deeper understanding and direct experience. Accomplished Supervisor drives success and directs high-producing teams while bolstering morale. Experienced in using cost-reduction methods and streamlining production processes. Focused on meeting customer expectations and achieving company goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new sales role where hard work and dedication will be highly valued. Dependable individual with exceptional legal knowledge and excellent interpersonal skills seeks legal advisory opportunity. Tailors communication to suit individual needs for open, constructive conversations. Impartial and sensitive with strict commitment to confidentiality. Accomplished [Job Title] with proven experience in corporate and private client management. Monitors legal changes and industry developments to provide current, compliant advice. Solution-focused with strong analytical thinking to achieve positive outcomes in pressured environments. Knowledgeable Legal Advisor experienced in contracting, drafting and negotiations. Manages client expectations to achieve positive claim and decision outcomes. Multitasked and prioritised to meet customer requirements whilst achieving service-level targets.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Legal Advisor

Hi-tech Lubricant Private Limited
Lahore, Pakistan
02.2023 - 01.2024
  • Researched public law litigation to proactively mitigate regulatory and public law risks.
  • Coached and mentored junior employees, delivering guidance and building strong, capable teams.
  • Performed risk assessments to accurately identify and evaluate exposure to legal, ethics and compliance issues.
  • Recommended appropriate law adoption to conform with international rights and entitlements.
  • Guaranteed ethical, risk-based decision-making through independent challenge and questioning.
  • Assisted corporate governance manager with data protection and freedom of information compliance.
  • Provided effective client support by establishing facts and advising on available legal options.
  • Managed disputes and negotiated settlements with consistently positive outcomes.
  • Drafted instructions and formal decision notices for in-house counsel.
  • Built and sustained strong professional relationships with key stakeholders.
  • Recommended approaches to maintain compliance with business standards and policies.
  • Reviewed legal documentation and bank agreements to translate and simplify legal jargon for clients.
  • Led teams in providing customer-focused, cost-effective, and efficient service to clientele.
  • Trained and mentored junior staff to consistently meet and exceed settlements and issuing targets.
  • Proposed innovative business solutions to preserve and expand business opportunities.
  • Advised on contract and procurement law and provided business solutions to reduce risk exposure.
  • Coordinated and monitored administrative functions to support case preparation.

HR Administrator

Filter House Private Limited
Lahore, Pakistan
02.2022 - 08.2023
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Issued [Number] contracts, performed pre-employment checks and amended current contracts.
  • Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
  • Managed employee records in line with [Type] requirements and data protection laws.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
  • Addressed employee conflicts, following corporate procedures for timely resolution.
  • Skilfully managed Human Resources budgets worth £[Number] to ensure maximum ROI.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Led annual salary reviews, talent reviews, succession planning and performance management.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Analysed market data to create competitive compensation and benefits packages.
  • Reduced staff turnover through improved performance development programmes.
  • Developed bonus and incentive programmes to drive employee performance.
  • Maintained precise, detailed staff and company records for thorough reference.
  • Monitored evolving regulatory changes and parameters to maintain operational compliance.

General Manager

Filter House Private Limited
Lahore , Pakistan
02.2020 - 03.2022
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Prepared and reviewed procedural documents for daily operations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Negotiated with vendors and service providers to control corporate expenditures.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
  • Developed and implemented budgetary and resource allocation plans.
  • Identified and resolved operational issues impacting productivity, performance or profitability.

Customer Service Assistant Supervisor

AA Lubricant Private Limited
Lahore , Pakistan
01.2019 - 02.2020
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by number.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Processed high-value payments with meticulous accuracy.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Adhered strictly to policies and procedures for continued company compliance.

Social Welfare Assistant

United Christian Hospital
Lahore , Pakistan
01.2017 - 12.2018
  • Conducted monthly client evaluations and documented reports for improvements to quality of care.
  • Reported changes in health and behaviour to medical staff and caregivers.
  • Transported patients to and from social events to provide emotional wellbeing support.
  • Lifted, moved and transported clients to and from appointments.
  • Contributed to cleaning, organising and keeping institutional environment pleasant.
  • Prepared and served healthy and nutritious meals taking into account special dietary needs and personal preferences.
  • Followed care plans created by medical staff to meet clients' personal preferences.
  • Worked with other health professionals to maintain consistent support.
  • Reminded and assisted clients to take prescribed medication on time.
  • Supported developmentally disabled and mentally ill clients living independently perform day-to-day activities.
  • Identified stimulating and appealing activities for patients.
  • Helped clients with grooming, washing and maintaining personal hygiene standards.
  • Helped patients access social services and inclusion to community groups.
  • Promoted and supported clients' physical, emotional and well-being.
  • Ran and accompanied clients on errands during quiet times.
  • Supported clients in learning new skills and gaining employment.
  • Measured and recorded clients' weight, pulse and temperatures.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Monitored client progress and adapted support programmes to meet changing needs.

Ware House Operator

Bee Enterprises
Lahore , Pakistan
01.2015 - 02.2017
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Understood and complied with changing safety, quality and production standards.
  • Worked in team of [Number] on fast-paced production line.
  • Loaded, secured and organised goods into delivery lanes ahead of dispatch.
  • Employed appropriate manual handling practices to routinely lift and move products weighing up to 23kg.
  • Inspected inventory to identify damaged or missing items.
  • Secured pallets, cages and stillages in line with health and safety standards.
  • Picked average of [Number] daily orders using picking voice system, and handheld RF scanners.
  • Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
  • Loaded packaged goods on to trucks for shipping.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Completed and submitted appropriate paperwork in timely manner.
  • Safely operated forklifts, pump trucks and power pallet trucks to unload, lift and transfer warehouse goods.
  • Sorted materials on warehouse racks and shelves.

Education

Matriculation - Humanities

Pakistan Overseas Academy
Pakistan
04.2007 - 2009.05

Intermediate - Art

Forman Christian College,Lahore
Paksitan
06.2009 - 2011.08

Bachelor of Arts - Political Science

The University of Punjab
Pakistan
09.2011 - 2013.10

Certificate of Higher Education - Law

The University of Punjab
Pakistan
11.2013 - 2016.12

Skills

Team Leadership

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Cricket

I have interest in playing as all around.

Timeline

Legal Advisor

Hi-tech Lubricant Private Limited
02.2023 - 01.2024

HR Administrator

Filter House Private Limited
02.2022 - 08.2023

General Manager

Filter House Private Limited
02.2020 - 03.2022

Customer Service Assistant Supervisor

AA Lubricant Private Limited
01.2019 - 02.2020

Social Welfare Assistant

United Christian Hospital
01.2017 - 12.2018

Ware House Operator

Bee Enterprises
01.2015 - 02.2017

Certificate of Higher Education - Law

The University of Punjab
11.2013 - 2016.12

Bachelor of Arts - Political Science

The University of Punjab
09.2011 - 2013.10

Intermediate - Art

Forman Christian College,Lahore
06.2009 - 2011.08

Matriculation - Humanities

Pakistan Overseas Academy
04.2007 - 2009.05
Qasim RazaManager/Social worker/Legal advisor/GM/Supervisor