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Hi, I’m
Qasim Naseer
Assistant Manager, After Sales
Sheikhupura
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
5
Certifications
2
Languages
Work History
Honda Atlas Cars Pakistan, Lahore
Technical Support Manager (After Sales)
2020.04 - Current (4 years & 5 months)
Job overview
- Implemented efficient warranty claim process on VSS.
- Demonstrated leadership skills in managing projects from concept to completion.
- Enhanced Technical support services via tracking sheets and shop manuals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Tracked KPIs (solution speed) and created continuous improvement plans (PDCA).
- Led a cross functional team for Identification and communication the customer needs to supply chain capacity and quality teams via Honda SQ Function.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions within organization and outside organization.
- Implemented a proactive warranty management strategy (Worst list monitoring and Parts forecast system).
- Reduced 16% warranty expenses by utilizing alternate repair methods.
- Improved 80% warranty operations through regular audits of dealerships.
- Smooth implementation of PUD/Recall campaigns & monitoring
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
Honda Atlas Cars, Lahore
Technical Trainer (After Sales)
2014.04 - 2020.03 (5 years & 11 months)
Job overview
- Trained 200+ technicians in General Repair category.
- Trained 50+ technicians in Service Advisor category.
- Trained & Developed 50+ Trainers across all Honda 3S dealerships.
- Managed National Technicians Contest 2016 & 2020.
- Managed New Model feature Seminar for all 3S dealerships City 2021, Civic 2022, HRV 2022.
- Scheduled and taught in class and online courses to increase learning opportunities (Covid-19)
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed effective training plans based on department needs and objectives.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Education
University of Engineering and technology
Bachelors of Science from Mechanical Engineering
Skills
Technical Support Management
Accomplishments
- Building exceptional team
- Trained 20 people in After Sales for theoperation of trainings, warranty &technical support
- Expertise in Operations
- Implemented a new After Sales warrantyoperations system which reduced 30%lead time to resolve complaints
Certification
Certified Personnel for General Repair, Honda Atlas Cars Pakistan Ltd.
Interests
Playing bedminton
Timeline
Technical Support Manager (After Sales)
Honda Atlas Cars Pakistan
2020.04 - Current (4 years & 5 months)
Training -Environmental risk Management System ISO 9001:2015 Training - ACTS
2018-10
Risk Based Thinking ISO 9001:2015 Training - SGS
2018-03
Internal Quality Auditor ISO 9001:2015 Training - PIQC
2017-03
Certified Personnel for Service Advisor, Honda Atlas Cars Pakistan Ltd.
2016-03
Certified Personnel for General Repair, Honda Atlas Cars Pakistan Ltd.
2015-07
Technical Trainer (After Sales)
Honda Atlas Cars
2014.04 - 2020.03 (5 years & 11 months)
University of Engineering and technology
Bachelors of Science from Mechanical Engineering
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