Summary

Overview

Work History

Education

Skills

Timeline

QASIM ALI KHAN

Lahore

Summary

Driven and results-oriented professional with a robust background in customer service and business development, notably at Sky Sphere Pvt. LTD. Excelled in complaint resolution and relationship building, enhancing customer satisfaction and productivity. Skilled in Microsoft Excel and stress management, adept at leveraging critical thinking and teamwork to exceed employer expectations.

Overview

years of professional experience

years of post-secondary education

Language

Work History

Chat Support Representative

Abendsoft Pvt Ltd

03.2019 - 01.2020

Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.

Laboratory Technologist

Jinnah Hospital

01.2021

Examined experiment results to identify potential underlying causes for scientific findings.
Completed DNA extractions and high-throughput sequencing assays on DNA libraries.
Employed scientific methods to promote quality of collected samples and stored specimens.

Business Development Officer

Green Logics

01.2020 - 01.2022

Oversaw the development of new products or services to meet market demand.
Reduced process lags by training employees on best practices and protocols.
Organized and participated in industry events, conferences, and networking opportunities to promote the company.

Customer Service Representative

Sky Sphere Pvt. LTD.

01.2023 - 05.2025

Maintained a high level of professionalism when dealing with difficult customers.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Answered customer inquiries and provided accurate information regarding products and services.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Matric -

The Educators

Lahore, Punjab, Pakistan

06-2019

FSC (Pre-Med) -

Govt. College of Township

06-2022

Pharmacy Technician -

Jinnah Institute of Allied Health Sciences

Lahore, Punjab, Pakistan

05.2001 -

Bachelor in Medical Laboratory Science -

Superior University

Lahore, Punjab, Pakistan

05.2001 -

Skills

Timeline

Customer Service Representative

Sky Sphere Pvt. LTD.

01.2023 - 05.2025

Laboratory Technologist

Jinnah Hospital

01.2021

Business Development Officer

Green Logics

01.2020 - 01.2022

Chat Support Representative

Abendsoft Pvt Ltd

03.2019 - 01.2020

Pharmacy Technician -

Jinnah Institute of Allied Health Sciences

05.2001 -

Bachelor in Medical Laboratory Science -

Superior University

05.2001 -

Matric -

The Educators

FSC (Pre-Med) -

Govt. College of Township

QASIM ALI KHAN

Summary

Overview

Work History

Chat Support Representative

Laboratory Technologist

Business Development Officer

Customer Service Representative

Education

Matric -

FSC (Pre-Med) -

Pharmacy Technician -

Bachelor in Medical Laboratory Science -

Skills

Timeline

Customer Service Representative

Laboratory Technologist

Business Development Officer

Chat Support Representative

Pharmacy Technician -

Bachelor in Medical Laboratory Science -

Matric -

FSC (Pre-Med) -

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