QASIM ALI KHAN
Lahore
Summary
Driven and results-oriented professional with a robust background in customer service and business development, notably at Sky Sphere Pvt. LTD. Excelled in complaint resolution and relationship building, enhancing customer satisfaction and productivity. Skilled in Microsoft Excel and stress management, adept at leveraging critical thinking and teamwork to exceed employer expectations.
Overview
6
6
years of professional experience
41
41
years of post-secondary education
1
1
Language
Work History
Chat Support Representative
Abendsoft Pvt Ltd
03.2019 - 01.2020
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Laboratory Technologist
Jinnah Hospital
01.2021
- Examined experiment results to identify potential underlying causes for scientific findings.
- Completed DNA extractions and high-throughput sequencing assays on DNA libraries.
- Employed scientific methods to promote quality of collected samples and stored specimens.
Business Development Officer
Green Logics
01.2020 - 01.2022
- Oversaw the development of new products or services to meet market demand.
- Reduced process lags by training employees on best practices and protocols.
- Organized and participated in industry events, conferences, and networking opportunities to promote the company.
Customer Service Representative
Sky Sphere Pvt. LTD.
01.2023 - 05.2025
- Maintained a high level of professionalism when dealing with difficult customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Matric -
The Educators
Lahore, Punjab, Pakistan06-2019
FSC (Pre-Med) -
Govt. College of Township
06-2022
Pharmacy Technician -
Jinnah Institute of Allied Health Sciences
Lahore, Punjab, Pakistan 05.2001 -
Bachelor in Medical Laboratory Science -
Superior University
Lahore, Punjab, Pakistan 05.2001 -
Skills
Account updating
Critical thinking
Opening and closing accounts
Active listening
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Typing proficiency
Customer service
Fluent in English
Adobe Photoshop
Timeline
Customer Service Representative
Sky Sphere Pvt. LTD.
01.2023 - 05.2025
Laboratory Technologist
Jinnah Hospital
01.2021
Business Development Officer
Green Logics
01.2020 - 01.2022
Chat Support Representative
Abendsoft Pvt Ltd
03.2019 - 01.2020
Pharmacy Technician -
Jinnah Institute of Allied Health Sciences
05.2001 -
Bachelor in Medical Laboratory Science -
Superior University
05.2001 -
Matric -
The Educators
FSC (Pre-Med) -
Govt. College of Township