Qamar Ul Hassan Warsi
Senior Fraud Investigation Officer
Lahore, Punjab
Summary
Energetically spearheaded complex fraud investigations at Revolut, achieving significant fund recoveries and mastering software like Onfido and AML Bite. Excelled in enhancing compliance at Truebill and leading high-performing teams at Jazz Business Consulting. Dependable Fraud Analyst with 6 years of experience. Extensively knowledgeable about KYC, On-boarding, Account protection, Payment Verification, AML Unit and Modern law enforcement processes. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Dispute and Fraud Analyst
Revolut
10.2022 - Current
- Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
- Demonstrated commitment to continuous learning by attending industry conferences, participating in professional associations, and staying abreast of emerging best practices in the field of fraud prevention and dispute resolution.
- Provided training and support to new team members, ensuring thorough understanding of company policies and procedures related to fraud prevention.
- Identified fraudulent activities through meticulous analysis of transaction data and trends.
- I have prior experience working with below mentioned software applications.
- Onfido
- BackOffice
- FinCrime
- AML Bite
- Tracked financial progress by creating quarterly and yearly balance sheets.
Compliance Analyst
Truebill
- Implemented robust monitoring systems to track compliance performance and detect possible areas of concern.
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Prepared documentation and records for upcoming audits and inspections.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Updated Siebel, Citrix and Looker spreadsheets with latest data to enhance strategic planning.
Team Leader
Jazz Business Consulting
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- I also took on leadership roles, guiding teams through these projects.
- Jazz B2B
- SKM International
- Likee International
- Philip Morris
- Bigo Live
Senior CSR
Mindbridge Private
- Increased team productivity by providing comprehensive training to new CSRs on company policies and best practices.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Skillfully navigated CRM systems to accurately document all customer interactions, maintaining an up-to-date record of case histories.
- Reduced response times, effectively managing high call volumes during peak hours.
- Streamlined communication for improved efficiency by developing and implementing new CSR protocols.
- Updated account information to maintain customer records.
- Additionally, I managed these projects as a CSR, contributing extensively to their successful implementation.
- TalaBat (Chat Support)
- FoodPanda (IB+OB)
- Careem (Email Support)
- Uber Eats (Manu Creation)
Education
Matric - Compute Science
Don Bosco High School
Lahore, Pakistan 04.2001 -
Intermediate - I.COM
Punjab Collage
Lahore, Pakistan 04.2001 -
Associate of Science - Sports Management, Pakistan
University of Lahore
Lahore, Pakistan 04.2001 -
Skills
Documentation Review
Corrective Actions
Training delivery
Anti-Money Laundering
Records Review
Data Verification
Document Review
Quality Control
Multitasking
Timeline
Dispute and Fraud Analyst
Revolut
10.2022 - Current
Matric - Compute Science
Don Bosco High School
04.2001 -
Intermediate - I.COM
Punjab Collage
04.2001 -
Associate of Science - Sports Management, Pakistan
University of Lahore
04.2001 -
Compliance Analyst
Truebill
Team Leader
Jazz Business Consulting
Senior CSR
Mindbridge Private