Senior Billing Manager
LoadStop
Islamabad, Pakistan
05.2023 - Current
- Lead SaaS billing operations for 500+ active accounts, ensuring 99% invoice accuracy and timely renewals.
- Partnered with different collections agencies and worked closely with an US based attorney to recover 85% of delinquent accounts, improving cash flow.
- Managed payment processing workflows for Visa, MasterCard, and ACH transactions ensuring settlement accuracy.
- Reconciled payment processor statements, chargebacks, and discrepancies, reducing issues by 15%.
- Recorded journal entries, reconciled ledgers, and supported monthly financial closings.
- Delivered financial KPI reports including transaction volumes, cash flow, and payment costs.
- Ensured compliance with financial policies and payment network regulations.
- Coordinated with cross-functional teams to align billing with sales and customer success operations and update all CRMs and tools accordingly.
- Partnered with external auditors during financial audits, providing supporting documentation and reconciliation data.
- Implemented fraud prevention measures to minimize risks in credit card transactions.
- Analyzed payment fees across providers and recommended optimizations to reduce costs.
- Managed AR/AP processes for all 500+ customer accounts and their different transactions for each recurring item they have subscribed to and reducing overdue receivables by18%.
- Recovered $120K in outstanding invoices by resolving disputes and chargebacks.
- Collaborated with Account Managers to optimize pricing and discounts, increasing renewal rates by 10% according to their contract.
- Monitored compliance with financial reporting standards and company policies.
- Prepared detailed revenue and collections reports for leadership decision-making.
- Collaborated with banks and payment providers to resolve settlement delays.
- Supported budgeting and forecasting by analyzing payment and AR trends.
- Reviewed contracts to ensure billing accuracy and compliance with terms.
- Identified automation opportunities that reduced manual errors by 15%.
- Ensured accuracy of subscription management, invoicing, and financial records.
- Supported leadership with financial analysis to guide revenue optimization strategies.