Percis Patric
Sales Professional
Lahore,PB
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Sr. Sales Development Representative
GetDandy
10.2023 - Current
- Responsible for identifying and engaging potential clients through targeted outreach, leveraging a keen understanding of Dandy's innovative solutions
- Developed a targeted list of potential customers and successfully converted them into paying customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sr. Account Executive
Motive (formerly KeepTruckin)
02.2021 - 10.2023
- Responsible for providing training and support to new customers to ensure their success with the software
- Maintain detailed records of calls and customer interactions in the CRM system
- Continuously improve knowledge of the software and its features to effectively answer customer inquiries and address concerns
- Achieve and exceed sales targets by consistently closing deals and acquiring new customers
- Created and presented product demonstrations to potential customers.
- Trained new employees on customer service, money handling and organizing strategies.
Senior Customer Support Manager
Vertex Global
08.2020 - 02.2021
- Responsible for telemarketing and Sales in an international inbound campaign
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Leveraged customer feedback to identify and solve key problems, resulting in a 30% increase in sales
- Grew customer base by leveraging strategic partnerships and leveraging customer referral networks.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
Sales Executive
Ibex.
03.2019 - 05.2020
- Responsible for generating revenue and meeting business targets by promoting and selling company products or services
- Responsible for inbound inquires and leads and closing sales
- Accountable for developing and maintaining positive customer relationships, identifying new sales opportunities, and effectively closing deals to achieve sales objectives
- Negotiated favorable terms with customers and secured a long-term agreement.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Reporting and Documentation Officer
YDF (NGO)
06.2017 - 01.2019
- Responsible for maintaining and documenting the expenditure for the Local office and events arranged by the team
- Maintained and updated network documentation for use by other teams and for audit and compliance purposes
- Established and maintained positive relationships with donors by responding to inquiries promptly and professionally
- Formulated the proposal for donor organization for the upcoming project.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Arts - Communication Studies
Baha-ud-din Zakarkiya University
Multan, Punjab, Pakistan 10.2015 - 05.2019
Intermediate - Science Education
City College of Science And Commerce, Multan
Multan, Punjab, Pakistan 06.2013 - 07.2015
Matriculation - Science Education
Saint Mary's Convent Girls Higher Secondary School
Multan, Punjab, Pakistan 03.2011 - 06.2013
Skills
Active Listening
Communication
CRM (Customer Relation Management)
Cold Calling
Salesforce
Hubspot
B2B Sales
Customer Support
Telemarketing
Interpersonal Communication
Decision-Making
Analytical Thinking
Multitasking
Customer Acquisition
Problem-Solving
Active Listening
Timeline
Sr. Sales Development Representative
GetDandy
10.2023 - Current
Sr. Account Executive
Motive (formerly KeepTruckin)
02.2021 - 10.2023
Senior Customer Support Manager
Vertex Global
08.2020 - 02.2021
Sales Executive
Ibex.
03.2019 - 05.2020
Reporting and Documentation Officer
YDF (NGO)
06.2017 - 01.2019
Bachelor of Arts - Communication Studies
Baha-ud-din Zakarkiya University
10.2015 - 05.2019
Intermediate - Science Education
City College of Science And Commerce, Multan
06.2013 - 07.2015
Matriculation - Science Education
Saint Mary's Convent Girls Higher Secondary School
03.2011 - 06.2013