Paras Alishah
Karachi
Summary
I am a highly motivated individual who desires to take on new challenges and easily adapt to new cultures and a multitasker. Also have worked with multinational clients to grow their business in the market with the help of new trends and innovation in the category of e-commerce, BTL, ATL and TTL. Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Head of Client Service
BrandEdge
08.2023 - Current
- Oversee the client service team, providing guidance and support to enhance performance and team development.
- Build and maintain strong partnerships with clients, understanding their needs and delivering exceptional service.
- Ensure the seamless execution of BTL campaigns, coordinating with creative, production, and logistics teams.
- Some of the clients are PSO,Colgate-palmolive ,Magnum,Junaid Jamshed, Iffco, Golootlo etc
Account/PR Manager
IO Digital
01.2022 - 07.2023
- Provided top notch client servicing to my designated clients such as In drive, Haier, Shifa Intl Hospital
- Developed innovative marketing and PR strategies.
- Conducted market analysis and monitored competitive activity.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
Account Manager
Kinetic OOH
01.2021 - 12.2021
- Managed and nurtured client relationships, enhancing satisfaction and retention through customized campaign strategies.
- Developed and executed comprehensive media plans, ensuring optimal budget utilization for maximum impact.
- Some of the Clients were GSK,Spotify,unilever etc
Key Account Manager
Foodpanda HQ
01.2019 - 12.2020
- Built and maintained strong client relationships to drive business growth.
- Handled Restaurants business's, 80 at a single time
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Team Manager Customer Success
Foodpanda HQ
08.2017 - 12.2019
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts -
University of Karachi
01.2022
Intermediate - undefined
Al Noor govt girls' college
01.2018
Skills
- Problem-solving aptitude
- Attention to Detail
- Client Relationship Building
- Brand Management
Crmsoftwares
- Buisness Manager
- Salesforce
- Slack
- Creative Studio
- Zendesk
Websites
Passions
- Event Planning
- Travelling and exploring
- Cafe hopping
Languages
English, Urdu
Native language
Timeline
Head of Client Service
BrandEdge
08.2023 - Current
Account/PR Manager
IO Digital
01.2022 - 07.2023
Account Manager
Kinetic OOH
01.2021 - 12.2021
Key Account Manager
Foodpanda HQ
01.2019 - 12.2020
Team Manager Customer Success
Foodpanda HQ
08.2017 - 12.2019
Bachelor of Arts -
University of Karachi
Intermediate - undefined
Al Noor govt girls' college
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