Osama Khurshid
Sr. Customer Solutions Specialist - Mid-Market
Islamabad
Summary
To get experience through career with a repute organization that allows utilization of skills and gives opportunities for personal growth and professionally enhancement of the organization.
Overview
2026
2026
years of professional experience
4038
4038
years of post-secondary education
4
4
Languages
Work History
Sr. Customer Solutions Specialist - Mid-Market
WellnessLiving
10.2021 - Current
- Built and maintained relationships with customers to increase customer loyalty and positive word-of-mouth.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Trained customers on product usage for increased brand loyalty.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Customer Solution Representative
Jawaki Communications
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Served as point of contact for customers during all stages of the sales process, maintaining clear communication lines and ensuring client satisfaction.
Intern
National Bank
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Matriculation -
FBISE
Intermediate - undefined
FBISE
Bachelors -
University of Punjab
Skills
CRM software
Time management
Multitasking Abilities
Decision-making
Teamwork and collaboration
Problem-solving skills
Computer skills
Microsoft office
Extra-Curricular Activities
Attended and conducted seminars, workshop & exhibitions Participated in different events (Marketing, economic and other workshops and seminars). Conducted Orientation. Take part in Sports (Football, Cricket, Squash, Table Tennis).
Personal Information
- Domicile: KPK
- CNIC Number: 61101-2299502-9
- Father's Name: Muhammad Khurshid
- Date of Birth: 06/20/95
- Nationality: Pakistani
Timeline
Sr. Customer Solutions Specialist - Mid-Market
WellnessLiving
10.2021 - Current
Intermediate - undefined
FBISE
Customer Solution Representative
Jawaki Communications
Intern
National Bank
Matriculation -
FBISE
Bachelors -
University of Punjab
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