Usama Ejaz
Lahore
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
1
1
Certification
Work History
Content Writer
Freelancing Platforms
- Researched and developed original content tailored to client requirements and industry standards
- Delivered high-quality articles, blogs, and academic content within tight deadlines
- Collaborated with clients and editors to revise and refine written materials
HR Manager
AEN Media Productions
- Led the recruitment and onboarding process for creative and administrative staff
- Managed employee relations, performance evaluations, and disciplinary actions
- Organized training sessions and team-building activities to enhance staff engagement
Truck Dispatcher
Nextbridge Solutions
- Coordinated and scheduled timely dispatch of trucks for local and long-haul deliveries
- Communicated with drivers to address delays, road issues, and customer instructions
- Maintained detailed logs of shipments, vehicle availability, and load assignments
- Ensured compliance with transportation regulations and company policies
Customer Sales Support Representative
ASG Solutions
Al Ahmadi
- Built and maintained strong client relationships through regular communication, presentations, and after-sales support.
- Provided customer service support through phone and email communications.
- Assisted sales team by processing customer orders accurately and efficiently.
- Coordinated product information and pricing details for sales representatives.
- Resolved customer inquiries promptly to ensure satisfaction with services.
- Assisted customers with product selection based on their needs and preferences.
Drama & Literature Teacher
Beaconhouse Newlands
Lahore
- Designed and delivered engaging drama and literature lesson plans for diverse student groups
- Directed student performances and facilitated script analysis and stagecraft activities
- Assessed student progress through written assignments, presentations, and participation
- Fostered creativity and critical thinking through interactive discussions and group projects
Customer Care Representative
Zain Telecommunications
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve customer service processes and practices.
Education
BBA - Entrepreneurship & Marketing
Roots ICM IVY
01-2026
High School Diploma -
Pakistan School
Al Salmiya, Kuwait 08-2018
Skills
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Content creation
- Effective communication
- Team collaboration
- Social media oversight
- Visual storytelling
- Creative writing
- Storytelling techniques
- Deadline management
- Editing and proofreading
- Writing, editing, and proofreading
- Effective writing
- Visual presentation
- Strong research
- Active listening
- Script development
Certification
- Interior & DIY Design, Coursera, 05/24
- First Aid Certification, Crescent Medical Agency (Kuwait), 01/18
Languages
English
Intermediate
B1
Arabic
Elementary
A2
Urdu
Elementary
A2
Timeline
Content Writer
Freelancing Platforms
HR Manager
AEN Media Productions
Truck Dispatcher
Nextbridge Solutions
Customer Sales Support Representative
ASG Solutions
Drama & Literature Teacher
Beaconhouse Newlands
Customer Care Representative
Zain Telecommunications
BBA - Entrepreneurship & Marketing
Roots ICM IVY
High School Diploma -
Pakistan School