OMESS RAZA
Karachi, Sindh
Summary
Enthusiastic and detail-oriented Billing Specialist with 2 years of experience, specializing in billing and invoicing, merchant acquisition, chargeback cases and financial reporting. Experienced in cross-department collaboration and implementing automated billing systems to streamline processes. Seeking to leverage my expertise in a dynamic team environment to drive efficient financial operations and ensure seamless client interactions.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Pixtron Digital
05.2025 - Current
- Created and managed chargeback cases, ensuring accurate documentation and timely follow-up to support financial reconciliation.
- Conducted research on new merchants to enhance the company’s payment processing capabilities and broaden the client portfolio.
- Currently in the early stages of this role and continuing to learn and adapt to the company’s billing practices.
BILLING SPECIALIST
Tech Cuber
06.2023 - 04.2025
- Managed billing cycles, generated invoices, and processed payments efficiently.
- Handled merchant accounts, chargeback cases, and financial reporting.
- Performed account reconciliation and implemented automated billing systems to improve accuracy.
- Collaborated with finance and sales teams to resolve billing issues.
- Trained team members on billing processes and tools, improving department efficiency.
- Communicated with clients to resolve billing inquiries and disputes.
CUSTOMER SUPPORT REPRESENTATIVE
iBEX
09.2022 - 12.2022
- Handled inbound and outbound customer inquiries, resolving issues efficiently and professionally.
- Assisted customers with troubleshooting product and service-related problems.
- Maintained accurate records of customer interactions, ensuring timely follow-ups.
- Collaborated with internal teams to resolve escalated cases and improve service delivery.
- Provided detailed information to customers about products, services, and policies.
- Managed high volumes of calls while maintaining a high level of customer satisfaction.
Education
High School Diploma -
St.Patrick's Institute of Science & Technology
08-2022
Bcom -
Allama Iqbal Open University
01-2025
Skills
- Billing and Invoicing
- Merchant Handling
- Merchant Acquisition
- Chargeback Case Creation
- Financial Reporting
- Reconciliation
- Data Entry
- Automated Billing Systems
- Cross-Department Collaboration
- Training & Mentorship
- Excellent communication and teamwork abilities
- Time Management
- Strong problem-solving
- Client Communication
LANGUAGES
English
Urdu
Sindhi
References
AVAILABLE UPON REQUEST.
Timeline
Billing Specialist
Pixtron Digital
05.2025 - Current
BILLING SPECIALIST
Tech Cuber
06.2023 - 04.2025
CUSTOMER SUPPORT REPRESENTATIVE
iBEX
09.2022 - 12.2022
High School Diploma -
St.Patrick's Institute of Science & Technology
Bcom -
Allama Iqbal Open University
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