Omais Javaid
General Manager Sales & Purchase
Faisalabad,Punjab
Summary
Proven leader with a track record of streamlining operations to enhance efficiency at Machine Tech Enterprises. Skilled in operations management and exceptional interpersonal communication, I consistently exceed revenue targets through innovative strategies. Expert in relationship building, I've significantly improved client loyalty and team performance.
In short words kind, honest, punctual, goal oriented, good communication skills, problem solving.
Overview
18
18
years of professional experience
Work History
General Manager Import
Machine Tech Enterprises
Faisalabad
10.2010 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Representative
Teletech O2 UK Ltd
Manchester
08.2008 - 02.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Hyundai Lyallpur Motors
Faisalabad
08.2006 - 08.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Postgraduate Diploma In International Business - International Business
The University of Salford
Manchester02.2009
Bachelors Of Business Administration Hons 4 Years - Marketing
The University of Central Punjab
Faisalabad07.2007
Intermediate In Computer Sciences - Computer And Information Sciences
Punjab Group of Colleges
Faisabad05.2003
Skills
Coaching and mentoring
Languages
English
Upper intermediate (B2)
Urdu
Advanced (C1)
Punjabi
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
General Manager Import
Machine Tech Enterprises
10.2010 - Current
Customer Service Representative
Teletech O2 UK Ltd
08.2008 - 02.2009
Customer Service Representative
Hyundai Lyallpur Motors
08.2006 - 08.2007
Postgraduate Diploma In International Business - International Business
The University of Salford
Bachelors Of Business Administration Hons 4 Years - Marketing
The University of Central Punjab
Intermediate In Computer Sciences - Computer And Information Sciences
Punjab Group of Colleges
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