An enthusiastic, reliable and organized personality, with excellent interpersonal, business analysis and stakeholders/clients dealing skills. With expert knowledge of business system analysis. Having vast experience of documentation for stakes workflow, test scenarios and strategic planning for project completion. Highly competent in working on multiple projects simultaneously by managing the teams and communicating with other departments.
Connect with client to understand the requirement with respect to the implementation/upgrades. Interact professionally with a diverse group of executives, manager, and subject matter experts via standard templates. Serve as the intermediary between the development team and the client for a proper execution of requirements
Follow up with 10+ branches per day and identifying loop holes in the case processing. Identifying potential areas of improvement and development to ensure smooth process. Working with the point of contact of various solar companies.
Connect with client to understand the requirement with respect to the implementation/upgrades. Interact professionally with a diverse group of executives, manager, and subject matter experts via standard templates. Serve as the intermediary between the development team and the client for a proper execution of requirements.
Manage teams of 5 people to achieve assigned target. Timely response on all queries which are 100+ per week regarding products from customer and vendors ends. Assis to resolve all the issues case by case for smooth processing with engaging different department. Deal average 150+ customers per week.
To coordinate with the 20+ branches for ensuring that cases should be processed without any delay. Liaising with different department like CIU, Risk management and CAD for queries. To ensure timely disbursement of cases.
Communicate and train the 20+ branch staff to process PMYBL cases. Manage 50+ cases of Prime Minister Youth Business Loan (PMYBL) in Area Branches. Provide facility to the branches for smooth processing of the cases.
Work as an investment advisor to the clients. Provide services to the 10+ clients per day regarding their investment. Create activities in different companies to promote the 5 products. Develop a trustworthy relationship between client and company.
Team Management
• Interpersonal Communication Skills.