Omaima Iqbal
Customer Service Representative
Karachi
Summary
I am an enthusiastic, self motivated, responsible, hardworking and a dedicated customer service representative with an experience of 4 years in a fast paced environment. I am able to work well in a team as well as using my own initiative and seeking an opportunity to work in a team orientated and a reputable organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ibex - Walmart
02.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Enrollment Specialist
Ibex - DM Clinical Research
02.2022 - 02.2024
- Delivered support to medical staff in completion of patient paperwork.
- Enhanced patient satisfaction by providing timely and accurate information regarding their health plan benefits.
- Implemented improvements to existing enrollment processes, resulting in reduced wait times for both patients and medical staff.
- Collaborated with medical providers to ensure seamless coordination of patient care, resulting in higher retention rates.
Sales Associate
Tribe-Consulting
06.2021 - 01.2022
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Meeting client virtually via zoom.
Home Teacher
Central Model High School
12.2016 - 09.2017
- Maintained accurate records of student performance data, using this information to inform future instruction and report progress to parents/guardians regularly.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
Bachelor of Arts - Political And Economics
University of Karachi
Karachi, Sindh, Pakistan 04.2001 -
Intermediate - Commerce
The Smart College
Karachi, Sindh, Pakistan 04.2001 -
Matriculation - Computer Science
Central Model High School
Karachi, Sindh, Pakistan 04.2001 -
Skills
Strong Communication
Additional Information
References can be furnished upon request.
Timeline
Customer Service Representative
Ibex - Walmart
02.2024 - Current
Patient Enrollment Specialist
Ibex - DM Clinical Research
02.2022 - 02.2024
Sales Associate
Tribe-Consulting
06.2021 - 01.2022
Home Teacher
Central Model High School
12.2016 - 09.2017
Bachelor of Arts - Political And Economics
University of Karachi
04.2001 -
Intermediate - Commerce
The Smart College
04.2001 -
Matriculation - Computer Science
Central Model High School
04.2001 -
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