Obaid Ur Rehman
Banker
Karachi,Pakistan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Regional Operations Manager
MEEZAN BANK LIMITED
Karachi
08.2018 - Current
- Comprising 47 Branches including 4 Areas (Shahrah –e- Faisal, Gulsitan-e-Johar, Malir and
- Maymar Area
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced operational risks while organizing data to forecast performance trends.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Regional Operation Manager
Karachi North and Karachi South Regions
08.2018 - 02.2018
- Comprising 70 Branches including 6 Areas ( DHA , Clifton , Saddar , Gulsitan-e-Johar, Malir and North Karachi
- Responsibilities
- Support & Guidance to branches in day to day operational matters
- Easy accessibility of HO Operations representative to branches
- Bring improvement in audit rating of branches
- Effective handling and monitoring of activities initiated by Head Office Operations
- Bring harmony in standard practices across the branches
- Hiring and identification of best available Human Resource in Branch Operations
- Training & Capacity Building of Staff
- Succession planning & Job Rotation
- Monitoring and Supervision
- System and Procedural reviews
Regional Operation Manager
Shahrah-e, Region
07.2014 - Current
- Managing 10 branches including 4 Islamic dedicated branches and Quetta city Branch
- Regional Operation Manager for Clifton
STANDARD CHARTERED BANK PAKISTAN LIMITED
05.1995 - 08.2018
Regional Operation Manager
01.2012 - 07.2014
Country Cash Controller
Gulshan
04.2011 - 12.2011
Cash controller
10.2009 - 04.2011
- And key responsibility to managed cash limits in branches pan country and monitory effectively
- The following important task which fulfilled
- Initiated and Setting up Cash Houses structured in Main cities, Karachi, Lahore,
- Islamabad and Faisalabad
- Define a through process flow for cash management at pan country branches
- Design a robust mechanism for assigned of branch wise cash limit based on their transaction volume
- Proper Monitoring of cash and Nostro limits and timely offload excess cash to the State
- Bank of Pakistan and National Bank of Pakistan to save cost at large for the bank.
Regional Operation Manager
01.2007 - 01.2009
Territory Operation Manager
02.2006 - 05.2007
- Established and develop effective working relationship between branches and support units of the region
- Guide the branches in CDD /KYC matters and monitors review process implementation of
- Operational manual
- Implementation of CSTs performing on a monthly basis
- Implementation of Significant Operation Risk Reporting
- Provide the guidance to the branches to prepare local regulation as per the provided guideline revisit
- LKRI and embed KRI within the branches
- Monitor Trends of cash holdings in branches on a daily basis
- Conduct Capacity analysis is region branches on regular basis report as appropriate
- Ensure timely reporting of monthly and quarterly returns to SBP
- Ensure timely reporting of Group deadlines
- Assist branch in a day to day operational activities and provide timely guidance
- Conduct spot checks in branches
- Conduct a monthly meeting with all Branch Operation Managers within the region
- Resolve potential risk in a timely manner
- Ensure that branches are prepared for all kinds of regulatory /Group internal Audit and follow up for resolution of comments raised by auditors
- Assist in ad-hoc projects
- Ensure proper training provided to all operations staffs
- Motivate branch operation staff to contribute Cross sell and increase productivity
- Manage staff at titration
- Help branches to identify the areas to increase branch NFI /Commission
- Provide guidance to braches to manage Operation risk at branches
- Identify the flaws in operational processes within branches and rectify them
- Implementation and re-engineering of process flows
- Control overhead expense of net work branch
- Provide feedback on GAPs in the existing procedures/polices to UORM and Head of branch operation for appropriate and corrective actions
- Responsible for ensuring that the branches achieved timely and accurate processing of deliverables in a personalized environment
- To ensure daily and monthly reconciliation of all GL and suspense account in branches
- Resolve quires initiated by the branch operation team
- Liaison with Regional manger sales team to ensure that adequate support is provided in facilitating the branches service delivery
- Regular Monitoring of all activities pertaining to ATM operation and ensure that ATM is balanced with the GL account in all branches
- Proactively monitoring the ATM downtime to maximize customer satisfaction and responsible for resolution of all technical issues through close coordination with information technology and vendor
- Monitor controls of BOMs over ATM cash including replenishment of cash and all supplies and looking after the physical aspects of the machine including disposal capture cards
- Supervision and monitoring through BOMs in all branches for ATM card issues and reconciliations /investigation and resolution of all abnormalities relating to ATM transactions
- Regularly reviews of system and controls on a quarterly basis , identifying bottlenecks and control weaknesses with a view to achieving improvements in liaison with operations, information Technology , compliance and RM/BOMs
- Ensuring that all departmental activities are carried out strictly in accordance with the laid down policies and procedures of the Group and SBP Compliance guidelines
- Monitor interim/daily excess of respective area branches and take immediate actions for resolution of overdraft under direction from Regional heads Sales
- Conduct spot checks on dual control over cash along with daily monitoring of cash holding levels to attain optimum holdings levels
- Lead, motivate, train and coach all front end staff in different areas to ensure that their technical and core competencies are developed to full potential
- Maintain high level of employee productivity and efficiency with a view to ensuring that identified promising staff members are appropriately trained well motivated with strong customers focus in order to provide high quality of service
- Manage and direct top- tier managerial and other staff member to ensure better utilization of their capabilities and maximum efficiency with minimum cost
- Active management of staffing capacity, recruitment and manpower planning
- Monthly organization of workflows and staff levels, and coaching /training where necessary for improved performance
- Initiate drivers in operation staff for cross selling and contribute to overall branch sales numbers
- Ensure all BOMs (Branch Operation managers) have timely and accurate preparations/ submission of all returns to BIU, Finance, SBP and others
- To ensure compliance to STR process is being followed by the branches and timely and accurate submission and escalation of STRs
- To assist the branches in creations and maintenance of a compliance culture Undertake periodic Monitoring as required regulations, Group standards and Controls (SRGSC) and generate timely and accurate compliance report
- Ensure controls of Safe deposit Lockers operation as per guidelines /procedure laid down in branch operational manual
- Monitor the exercise of locker breakage in region branches of delinquent lockers
- All BCP have conducted and call tree in being maintained properly /up to date
- To ensure all accessories of respective branches are functioning properly and maintenance of the same should be done on time
- Health and safety policy is being abided by the respective branches.
Branch Operation Manager
01.2002 - 01.2006
Teller Services Manager
Dubai
01.2000
- TSM) training has been successfully completed which was held in, (UAE) in the year 1999
- Computer courses were successfully completed in 1996 from Information Technology
- English language courses were competed from British council in the year 1995
- MAJOR ACHIVEMENTS’
- Best Regional operational manager award in 2017
- 20 years serving award in 2015
- Best ROM award in 2008
- Train the trainer award in 2007 from learning academy for complete operation manual training in south region
- During integration of ANZ Grindlays I was the team member of integration team and fulfilled the training aspect of branch
- LANGUAGE
- Urdu and English
- Performance Rating (on an average “2”)
- PERSONAL DETAILS
- Father’s Name – Zia Ur Rehman (Late)
- Address- R-3, Row 5 Block “C” NECHS Gulshan-e-Iqbal 10-A Karachi
- Contact- 0333
ATM officer /Chief Teller /Acting Teller Service Manager
01.1999 - 01.2002
Education
B.Com - Bachelor of Commerce
Government Premier College
Karachi 01.1993 - 12.1993
I.Com - Commerce
Government Premier College
Karachi 01.1991 - 12.1991
Matriculation - Science Education
Rahat Islamia Secondary School
Karachi 01.1989 - 12.1989
Skills
Executive coaching services
undefinedTimeline
Regional Operations Manager
MEEZAN BANK LIMITED
08.2018 - Current
Regional Operation Manager
Karachi North and Karachi South Regions
08.2018 - 02.2018
Regional Operation Manager
Shahrah-e, Region
07.2014 - Current
Regional Operation Manager
01.2012 - 07.2014
Country Cash Controller
Gulshan
04.2011 - 12.2011
Cash controller
10.2009 - 04.2011
Regional Operation Manager
01.2007 - 01.2009
Territory Operation Manager
02.2006 - 05.2007
Branch Operation Manager
01.2002 - 01.2006
Teller Services Manager
01.2000
ATM officer /Chief Teller /Acting Teller Service Manager
01.1999 - 01.2002
STANDARD CHARTERED BANK PAKISTAN LIMITED
05.1995 - 08.2018
B.Com - Bachelor of Commerce
Government Premier College
01.1993 - 12.1993
I.Com - Commerce
Government Premier College
01.1991 - 12.1991
Matriculation - Science Education
Rahat Islamia Secondary School
01.1989 - 12.1989
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