Numan Zaheer

I am currently working as a guest services specialists - Concierge in Corporate Stays. My Core responsibilities were as follows:

• Handling large volume of inbound calls
• Assisting guests on calls with their inquiries
• Assisting guests on chat through Zendesk
• Following up with guests after check in
• Up-selling housekeeping and IPTV
• Generating Maintenance tickets with building management
• Building customer-business relationship
• Reaching out to the guest for google business reviews
• Providing best customer service experience to all the guests
• Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

I am working as a marketing coordinator for one of the largest property management company of Canada, Del Condominium Rentals

• My core responsibilities are as follow: - Pushing new suites live on DelRentals website for maximum exposure to the customers
• Creating new marketing strategies to generate more leads
• Maintaining suite portfolio to have top-notch multimedia for customers
• Posting listings on multiple platforms to help the suites get leased asap
• Auditing all suite profiles to have the best photos and virtual tours
• Creative content for marketing purposes
• Coordinating with leasing representatives for key logs and updating key logs in suite profiles
• Connecting with suite owners for better multimedia and better suite exposure
• Updating suite records in suites live sheet on daily - Auditing multimedia of suites 3x a month Page 1 of 5 - Facebook marketplace posts - Push stale units through kijiji - Design work for creative content - Building profile updates

• I worked as a sales representative for one of the largest moving companies of USA, EkoMovers. My core responsibilities were as follows:
• Handling a large number of incoming calls - Greeting the customers and assisting with their queries
• Converting leads to sales by using strong argumental rebuttals
• Taking necessary information from customers over the call and booking their moves
• Handling incoming leads from different platforms
• Keeping the sales pipeline clear and keep connecting with customers for their future jobs
• Calling incoming leads and convince them to book with us using strong rebuttals
• Following up with the customers consecutively via calls, emails, and texts
• Taking deposit over the call to punch the sale
• Calling the customers for feedback once the move is done and convincing them for the google reviews
• Keeping customers' information up to date in moveboard and calling them to offer discounts for their future moves
• Raising new ideas in the weekly sales meeting to boost sales
• Covering team members when needed

I worked as a project Manager for an Ireland client in GreyLabel technologies. My core responsibilities were as follows:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress - Report and escalate to management as needed
• Create and maintain comprehensive project documentation - Assigning tasks to the team members
• Keeping a record of their progress on daily and biweekly
• Generating their productivity report and setting new targets for the team
• Connecting with clients to take on new tasks and projects and assigning them to the designated agents
• Generating monthly salary plans of the agents - Hiring new agents

I worked as a Sales representative in GreyLabel technologies for the first half of my career there. My core responsibilities were as follow:

• Handling a large number of incoming calls
• Converting incoming leads into sales using strong arguments
• Selling TeleCOM, Spectrum, AT&T, Xfinity, Viasat
• Creating a sales pipeline and managing the pipeline
• Constant follow-ups with existing customers
• Establish, develop and maintain positive business and customer relationships

I worked for a Canadian based company InstallMart Inc. My core responsibilities were as follow:

• Completed administrative tasks by performing business correspondence, transcription, and data entry
• Answered multi-line phone system and transferred callers to the appropriate department or staff members
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Cold Calling to existing customers for sales
• Assigning jobs to the technicians
• Collecting up front deposit to book a job
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Gather customer feedback and share it with our Product, Sales and Marketing teams
• Manage large volume of incoming phone calls
• Generate sales leads
• Provide accurate, valid and complete information by using the right methods/tools - Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

I worked for a US-based company, Teledentistry. My Core responsibilities were as follows:

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Receiving incoming calls from patients and connecting them with dentists for a video consultation
• Collecting confidential information from patients and updating RMS
• Follow up with customers to ensure they have received prescriptions.