NUMAN ASHFAQ
Lahore
Summary
A dedicated hospitality professional with an MBA (Finance) and an M.Sc. in Hospitality & Tourism, backed by strong front office operational experience at Pearl Continental Hotel, Lahore. Skilled in guest handling, front desk supervision, reservation management, VIP coordination, and maintaining hotel service standards. Seeking the position of Shift Leader – Front Office to contribute leadership, guest satisfaction, and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Receptionist (MTO)
Pearl Continental Hotel
Lahore
01.2021 - Current
- Supported daily front office operations including guest check-in/check-out and billing procedures.
- Maintained guest records, handled documentation, and managed slotting and room assignment records.
- Coordinated with housekeeping and maintenance teams for timely room readiness.
- Addressed guest concerns and ensured quick, effective problem resolution.
- Coordinated VIP arrivals, room assignments, and special amenities.
- Managed reservations, updated PMS (Munshi 10), and generated occupancy reports.
- Handled high-volume guest operations efficiently during peak seasons.
- Received positive guest feedback for exceptional service and issue resolution.
- Coordinated VIP arrivals with accuracy and attention to detail.
Education
MBA - Finance
University of Engineering & Technology
Lahore01.2025
M.Sc. - Hospitality & Tourism
University of the Punjab
01.2021
B.Com -
University of the Punjab
01.2019
I.Com -
Lahore Board
01.2017
Skills
- Front office operations
- Shift supervision
- Guest relations and VIP handling
- Complaint resolution
- PMS expertise
- Reporting and documentation
Certification
- Diploma in Professional Cooking (Level II)
- Soft Skills Certification
- IELTS (6.0 Bands)
- French Language Course (A2 Level)
Accomplishments
- Handled high-volume guest operations efficiently during peak seasons.
- Received positive guest feedback for exceptional service and issue resolution.
- Coordinated VIP arrivals with accuracy and attention to detail.
Personal Information
Profession: Hospitality Professional
Timeline
Front Office Receptionist (MTO)
Pearl Continental Hotel
01.2021 - Current
MBA - Finance
University of Engineering & Technology
M.Sc. - Hospitality & Tourism
University of the Punjab
B.Com -
University of the Punjab
I.Com -
Lahore Board