Nousherwan Ali
Rawalpindi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
PTCL – RTR North Zone
07.2022 - Current
- I work closely with the team to meet (and often beat!) Our sales targets are achieved by staying focused and supporting each other.
- I provide coaching, training, and support to help team members grow in their roles, and feel confident in what they do.
- I regularly check in on how the team is doing on the job, offering feedback and encouragement to keep performance strong.
- I make sure we're promoting the right products, and encouraging customers to explore upgraded packages when it fits their needs.
- I organize team schedules and lead our bi-weekly meetings to keep everyone aligned, motivated, and in the loop.
- I'm hands-on with our CRM system—making sure orders are placed, tracked, and completed smoothly.
- I coordinate with different departments to make sure orders are fulfilled without delays or issues.
- I also work with our technical team to confirm service feasibility, so we’re always offering what is possible and practical for the customer.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Project Manager
Gulf Alliance
01.2021 - 12.2021
- I manage a supportive, high-performing sales team, offering regular coaching and training to help everyone grow.
- I create smart, realistic sales strategies that help us hit our goals, and boost revenue.
- I organize training sessions to keep the team up to date on our latest projects and offerings.
- I work closely with both agents and freelancers to make sure we’re all aligned and working toward the same goals.
- I make sure the team has everything they need—tools, information, and support—to succeed in their roles.
- I share quality leads with the team, and help ensure those leads turn into real opportunities.
- I stay connected with customers, handling their questions, and building strong, lasting relationships.
Business Development Executive
KomKonsult Trading Pvt Ltd
01.2017 - 07.2019
- Go through RFPs carefully to understand what the customer needs, and match it with the right solutions.
- Oversee the full RFP process to ensure everything runs smoothly, and deadlines are met.
- Handle customer questions, and make sure we’re meeting all their requirements, and staying compliant.
- Put together easy-to-understand weekly and monthly reports to keep the team and leadership in the loop.
Education
Masters in Business Administration -
SZABIST
12.2017 - 1 2019
Bachelors in Business Administration - undefined
SZABIST
09.2012 - 1 2017
Skills
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Team motivation
Decision-making
Customer relations
Team building
Customer relationship management (CRM)
Goal setting
EXTRA CURRICULAR ACTIVITIES
Member of Curtains Society (SZABIST): Performing Art Society of SZABIST Member of Sports Society (SZABIST): Arranging SZABIST sports Week and intra University Tournaments. Member of ZAB Model United Nations (ZABMUN): Members of ZABMUN have represented the Society at several prestigious conferences, including Lahore University of Management Sciences Model United Nations (LUMUN), Asian International Model United Nations (AIMUN), Paris International Model United Nations (PIMUN) and World Model United Nations (WORLDMUN). ZABMUN has more than 35 national and international awards to its credit.
ADDITIONAL INFORMATION
- Interest: Traveling, Sports (Hockey, Cricket), Current Affairs.
- Final Year Project (BBA): Effect of price, promotion and loyalty programs on behavioral loyalty with mediating role of attitudinal loyalty.
- Final Year Project (MBA): Role of Transformational Marketing and Customer Satisfaction on enhancing customer life time value with Mediating Role of Brand Image in the Hospitality sector of Pakistan.
- Computer Skills: Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and SPSS for Data Analysis
Timeline
Assistant Manager
PTCL – RTR North Zone
07.2022 - Current
Project Manager
Gulf Alliance
01.2021 - 12.2021
Masters in Business Administration -
SZABIST
12.2017 - 1 2019
Business Development Executive
KomKonsult Trading Pvt Ltd
01.2017 - 07.2019
Bachelors in Business Administration - undefined
SZABIST
09.2012 - 1 2017
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