Icabbi
Hi, I’m
Nouman Asghar
Operations Director
Rawalpindi,PB
Summary
Experienced Operations Director proficient in managing Inbound operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Cabcall ExpertsRawalpindi, Punjab
Operations Director
2023.Feb - Current (3 education.years_Label & 4 education.months_Label)
Job overview
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Mentored employees and offered constructive feedback for performance improvement.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Utilized lean methodology to implement quality initiatives
- Slashed overtime expenses by restructuring staff and management team schedules.
Cabcall ExpertsRawalpindi, Punjab
Project Manager
2021.01 - 2023.01 (2 education.years_Label)
Job overview
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
Cabcall ExpertsRawaloindi, Punjab
Supervisor / Dispatcher
04.2017 - 01.2021
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Identified individual employee's unique work styles and adapted management methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Delegated tasks to others on grooming team.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
- Provided supportive link between external customers and internal operations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Rainbow communicationsIslamabad, federal
Senior CSR
09.2016 - 01.2017
Job overview
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Engaged prospects and customers through various events, including trade shows, seminars and workshops.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
J telemarketingRawalpindi, Punjab
CSR
01.2012 - 08.2016
Job overview
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Regularly exceeded daily sales and product add-on quotas.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Transonic TechRawalpindi, Punjab
CSR
03.2011 - 11.2011
Job overview
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Punjab CollegeIslamabad
High School Diploma
05.2010 - 08.2012
Skills
Allocating resources
Tactical planning
Overseeing training
Report writing
Coordinating schedules
Process improvements
Performance Analysis
Coaching and mentoring
Employee scheduling
Staff training/development
Relationship building
Scheduling
Software
Autocab
Cordic
Marandy
Interests
Reading
Cricket
Hiking
Timeline
Operations Director
Cabcall Experts
2023.Feb - Current (3 education.years_Label & 4 education.months_Label)
Project Manager
Cabcall Experts
2021.01 - 2023.01 (2 education.years_Label)
Supervisor / Dispatcher
Cabcall Experts
04.2017 - 01.2021
Senior CSR
Rainbow communications
09.2016 - 01.2017
CSR
J telemarketing
01.2012 - 08.2016
CSR
Transonic Tech
03.2011 - 11.2011
Punjab College
High School Diploma
05.2010 - 08.2012